Open to opportunities

Shanice Cameron-Richards

@shanicecameronrichar

Message

Versatile customer service specialist with a focus on operational excellence.

United Kingdom

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth, where I can leverage my skills in process improvement and customer service to drive organizational success.

I am a proactive customer service specialist with extensive experience in delivering exceptional service across various industries. My journey has taken me from being a Personal Assistant to becoming a Co-founder and Head of Operations at Digitally Organic, where I oversee daily operations and ensure client satisfaction. My ability to tackle challenges creatively and efficiently has been instrumental in driving operational improvements and enhancing customer experiences.

Throughout my career, I have successfully implemented process improvements that have resulted in significant cost savings and enhanced service delivery. For instance, during my tenure at IAM Property, I reduced the average time for creating auction packs from 80 days to just 35 days, saving the company over £350k annually. My expertise in Six Sigma methodologies has allowed me to streamline processes and foster a culture of continuous improvement, empowering teams to contribute to our shared goals.

I thrive in high-pressure environments and excel at managing multiple tasks simultaneously. My commitment to excellence and my ability to build strong relationships with clients and stakeholders have consistently led to outstanding results. I am eager to bring my skills and experience to a dynamic organization that values innovation and customer-centric solutions.

Experience

Work history, roles, and key accomplishments

Current

Co-founder and Head of Operations

Current

Digitally Organic

Jan 2023 - Present (3 years 5 months)

As a co-founder and Head of Operations, I oversee daily operations and ensure seamless communication. I collaborate closely with senior stakeholders to optimize internal processes and drive efficiency.

Operations Management Stakeholder Engagement Client Relationship Management Process Optimization

Process Improvement Manager

Iam Property

Jan 2022 - Present (4 years 5 months)

I spearheaded efforts to optimize various aspects of the online auction process, significantly improving Auction Pack creation for Leasehold and Unregistered properties. I also led executive-level projects including business development, sales leads qualification, and operational streamlining of new technology offerings.

Process Improvement Project Management Business Development

Escalation Process Specialist

Amazon UK

Jan 2021 - Present (5 years 5 months)

I consulted and managed projects across paid merchant services, pioneering the Six Sigma methodology to improve the seller's experience. I used the DMAIC framework to streamline internal communication, reduce incorrect product removals, and upskill sellers.

Six Sigma Project Management Data Analysis Stakeholder Recommendations

Process Improvement Analyst

Barclays UK PLC

Jan 2018 - Present (8 years 5 months)

I utilized robust Six Sigma techniques to manage various projects, achieving operational excellence and customer satisfaction. I leveraged my Six Sigma Black Belt expertise in projects involving cash efficiency, cost reduction, policy change, and technology transformation.

Six Sigma Operational Excellence Project Management Data Processing Risk Mitigation

Assistant Manager

Barclays UK PLC

Jan 2017 - Present (9 years 5 months)

I steered significant efforts to manage and monitor team performance and work capacity, organizing regular 1:1 meetings to coach peers. I devised and executed robust strategies to improve various branch processes and oversaw internal employer branding activities.

Team Management Process Improvement Employer Branding

Personal Assistant: East London Community Director

Barclays UK PLC

Jan 2016 - Present (10 years 5 months)

As a dedicated Personal Assistant to the East London Director, I seamlessly managed crucial responsibilities, ensuring streamlined operations and optimizing the Director's effectiveness. I handled email correspondence, calendar management, and coordinated meetings and events.

Administrative Support Calendar Management Meeting Coordination Data Analysis

Various Operational Roles

Barclays UK PLC

Jan 2015 - Present (11 years 5 months)

I developed and sustained effective customer relationships by assisting clients with financial solutions related to loans, credit cards, and insurance services. I inspected complex customer queries and implemented corrective action plans to mitigate risk factors.

Customer Relationship Management Financial Solutions Risk Mitigation Data Collection

Education

Degrees, certifications, and relevant coursework

Anglia Ruskin University

BA (Hons) Leadership & Management, Leadership & Management

Grade: First Class Hons

Achieved a First Class Honours degree in Leadership & Management. This program provided a comprehensive understanding of leadership principles and management strategies.