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@danielglover
Experienced global FinTech T&D Manager, specialising in client-facing operations.
I am a driven and multi-talented individual with European and global experience in Financial Services and luxury brands. Most recently, I served as a Business Manager at IG Group, where I played a key role in driving change across the division. My leadership skills have been essential in adopting new operational strategies and improving our culture, ensuring compliance and operational excellence.
Previously, I successfully grew the Training & Development function from scratch, focusing on strategic initiatives that enhanced employee retention and operational objectives. My experience spans various roles, including Training & Development Lead and Client Communications Executive, where I honed my communication and project management skills. I thrive on building strong relationships and fostering a collaborative environment to achieve common goals.
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Work history, roles, and key accomplishments
IG Group
Sep 2024 - Jun 2025 (9 months)
I played a key role in developing our strategy, analysing consumer trends, popularity and financial importance of varying roducts, regulatory requirements and potential 3rd party partners.
Defined the Target Audience and identified required product additions.
I led the adoption of a new way of working (OKRs).
Owned our relationship with the business and created reports and more for ExCo/Board.
IG Group
Jan 2023 - Sep 2024 (1 year 8 months)
Successfully grew the Training & Development function from scratch, leading to a promotion with increased scope and responsibility. Strategically utilized Training & Development to achieve operational objectives, including migrating client-facing teams to a new contact center and increasing employee retention. Built a new European client-facing team in Poland as part of an offshoring effort.
IG Group
Mar 2021 - Feb 2023 (1 year 11 months)
Established a Training & Development function within the Operations pillar, building and rolling out a new onboarding training structure to improve employee work quality and customer satisfaction. Created and oversaw the global rollout of a new 'Advanced Product Test' structure and training, significantly improving product knowledge and confidence. Curated and delivered numerous soft-skills traini
IG Group
Mar 2020 - Mar 2021 (1 year)
Solely responsible for servicing IG's Swedish and Norwegian clients, building strong relationships with active clients. Developed a deep understanding of financial markets, IG's products, systems, and internal processes. Navigated the fast-paced and unpredictable nature of the role effectively.
IG Group
May 2019 - Mar 2020 (10 months)
Provided high-quality communications to discerning clients on complex financial topics, ensuring clarity and understanding. Managed large communication projects and collaborated with a wide variety of stakeholders. Demonstrated strong communication skills in a client-facing financial environment.
Carnival UK
Jan 2019 - Feb 2019 (1 month)
Undertook a consultancy role, analyzing team approaches and providing improvement suggestions. Created the communications plan for a new ship launch, demonstrating strong copywriting skills through engaging articles. Built strong relationships with Senior Management, including the CEO.
Rolls-Royce Motor Cars
Jul 2016 - Jul 2017 (1 year)
Gained diverse experience in Corporate Communications, managing events, writing and distributing company publications, and creating C-suite presentations. Engaged with all levels of staff, from senior management to production line workers. Managed an external marketing agency and the team's annual budget.
Degrees, certifications, and relevant coursework
MA Luxury Brand Management, Luxury Brand Management
Grade: Merit
Completed a Master of Arts in Luxury Brand Management, graduating with Merit. Awarded a Postgraduate Academic Merit Scholarship during the program.
BSc Business Management, Business Management
Grade: First Class Honours
Activities and societies: 1-year internship undertaken at Rolls-Royce Motor Cars
Achieved a First Class Honours in BSc Business Management, which included a one-year internship at Rolls-Royce Motor Cars. Gained practical experience in internal communications and corporate affairs during the internship.
Software and tools used professionally
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