Daniel Glover

I played a key role in developing our strategy, analysing consumer trends, popularity and financial importance of varying roducts, regulatory requirements and potential 3rd party partners.
Defined the Target Audience and identified required product additions.
I led the adoption of a new way of working (OKRs).
Owned our relationship with the business and created reports and more for ExCo/Board.

Successfully grew the Training & Development function from scratch, leading to a promotion with increased scope and responsibility. Strategically utilized Training & Development to achieve operational objectives, including migrating client-facing teams to a new contact center and increasing employee retention. Built a new European client-facing team in Poland as part of an offshoring effort.

Established a Training & Development function within the Operations pillar, building and rolling out a new onboarding training structure to improve employee work quality and customer satisfaction. Created and oversaw the global rollout of a new 'Advanced Product Test' structure and training, significantly improving product knowledge and confidence. Curated and delivered numerous soft-skills traini

Solely responsible for servicing IG's Swedish and Norwegian clients, building strong relationships with active clients. Developed a deep understanding of financial markets, IG's products, systems, and internal processes. Navigated the fast-paced and unpredictable nature of the role effectively.

Provided high-quality communications to discerning clients on complex financial topics, ensuring clarity and understanding. Managed large communication projects and collaborated with a wide variety of stakeholders. Demonstrated strong communication skills in a client-facing financial environment.

Undertook a consultancy role, analyzing team approaches and providing improvement suggestions. Created the communications plan for a new ship launch, demonstrating strong copywriting skills through engaging articles. Built strong relationships with Senior Management, including the CEO.

Gained diverse experience in Corporate Communications, managing events, writing and distributing company publications, and creating C-suite presentations. Engaged with all levels of staff, from senior management to production line workers. Managed an external marketing agency and the team's annual budget.

Grade: Merit

Completed a Master of Arts in Luxury Brand Management, graduating with Merit. Awarded a Postgraduate Academic Merit Scholarship during the program.

Grade: First Class Honours

Activities and societies: 1-year internship undertaken at Rolls-Royce Motor Cars

Achieved a First Class Honours in BSc Business Management, which included a one-year internship at Rolls-Royce Motor Cars. Gained practical experience in internal communications and corporate affairs during the internship.