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Anoosha Anand

@anooshaanand

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Strategic Business Manager with 11 years of project management experience.

United Kingdom

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What I'm looking for

I am looking for a role that allows me to leverage my project management skills in a dynamic environment, focusing on strategic initiatives and team development.

I am a strategic and results-oriented Business/Project Manager with over 11 years of experience in project execution, stakeholder engagement, service delivery, and business analysis. My expertise lies in IT service management (ITSM), process optimization, and cross-functional team leadership. I am trained in ServiceNow platform administration and am actively preparing for the Certified System Administrator (CSA) certification, which complements my hands-on experience in Incident, Problem, Change, CMDB, Catalog Management, Workflow Automation, and Third-Party Risk Management (TPRM).

Throughout my career, I have demonstrated strong analytical skills, enabling me to interpret data, identify trends, and support strategic decision-making. I have successfully led high-performing teams, developed and integrated training programs, and optimized business operations through digital transformation initiatives. My goal is to apply my blend of technical, analytical, and leadership expertise to drive successful ServiceNow implementations and platform enhancements.

Experience

Work history, roles, and key accomplishments

Current

Caregiver

Current

Family

Sep 2021 - Present (3 years 10 months)

Provided full-time care for a family member, ensuring well-being and daily support. Utilized this period to upskill and complete multiple professional certifications and built test instances for practice in UI Policies, Business Rules, Catalog Items, and CMDB management.

Caregiving UI Policies Business Rules catalog AI Engineering

Business Manager

Deloitte

Jul 2018 - Aug 2021 (3 years 1 month)

Led a high-performing team using agile leadership strategies, increasing overall productivity. Chaired monthly risk review meetings, ensuring proactive risk mitigation and strategic decision-making.

Agile Risk Management Training Development Stakeholder Management Financial Reporting Workforce Planning Digital Transformation

PMO Analyst

ECS Info Solutions

Jun 2015 - Jun 2016 (1 year)

Led UAT testing coordination for Barclays’ IE 11 Migration Project, ensuring seamless execution. Managed compliance risk reporting & remediation for RBS, strengthening regulatory compliance.

UAT Compliance Reporting Project Tracking Governance Risk Management JML Processes Documentation

Project Coordinator

IBM

Sep 2013 - Nov 2014 (1 year 2 months)

Managed onboarding, training, and staff transition processes for seamless workforce integration. Enhanced Configuration Management Database (CMDB) accuracy, optimizing service tracking.

Onboarding Training Staff Transition UNIX Server Upgrades Process Improvement Risk Mitigation

Service Management Analyst

Accenture

Jul 2007 - Mar 2013 (5 years 8 months)

Administered Incident, Problem, and Change processes in ServiceNow using ITIL best practices, led process improvements to enhance SLA compliance and ticket resolution efficiency. Delivered ServiceNow onboarding and ITSM training for new joiners and built KPI dashboards and reports.

Incident Management Problem Management Change Management ServiceNow ITIL Process Improvement SLA Ticket Resolution ITSM KPIs Reporting

Education

Degrees, certifications, and relevant coursework

Institute of Sustainability Studies

Diploma, Business Sustainability

Completed a diploma program focused on business sustainability. Gained knowledge and skills in sustainable business practices and environmental responsibility.

London School of Business and Finance

Post Graduate Diploma, Finance

Obtained a Post Graduate Diploma in Finance, enhancing expertise in financial principles and practices. Focused on advanced financial concepts and their application.