Josie Willis

Led operations for 200+ tech specialists across multiple client sites, aligning delivery with client requirements and operational business objectives. Drove executive KPI reporting and a business-critical debt reduction initiative, cutting aged debt from £3M to under £50K through solution design and cross-team adoption.

Managed a high-performing team responsible for full consultant lifecycle management, improving engagement, performance, and client relationships. Streamlined onboarding and performance workflows, trained teams to strengthen client communication, and delivered a Tech Talk event with 90% attendance and positive feedback.

Line managed 120 consultants across UK client sites, owning engagement, performance, and retention to support consistent delivery and strong consultant support. Delivered group onboarding (30+), ran probation and performance processes, and produced insights for sales decisions using client feedback and performance reporting.

Managed daily office operations, coordinating facilities, supplies, and administrative workflows to ensure smooth logistics for training and assessment days. Maintained CRM data and introduced an employee engagement initiative (“Breakfast Club”) to improve office morale and culture.

Supported project delivery within a quantity surveying consultancy for hospitality refurbishments, handling administration across multiple live projects. Reviewed contractor tenders, raised purchase orders, managed petty cash and expenses, and supported office operations and internal event coordination.

Completed ILM Level 5 in Leadership and Management.

Completed ILM Level 3 in Leadership and Management.

Completed PRINCE2 Foundation certification.

Completed an apprenticeship in Office Management, supporting project administration and office operations at a quantity surveying consultancy.