Open to opportunities

Perrea Dixon

@perreadixon

Customer service professional and chef delivering empathetic support, process improvements, and exceptional guest experiences.

Zimbabwe

Message

What I'm looking for

I seek a role where I can use my customer service and hospitality leadership to improve client experiences, contribute to process improvements, and grow within a collaborative team.

I am a dedicated customer service professional with 7+ years supporting clients across phone, chat, and in-person channels, known for resolving complex inquiries with empathy and accuracy. I leverage CRM systems and data tools to streamline processes and ensure high-quality outcomes.

As a versatile contributor, I have improved onboarding, supported cross-functional teams, and maintained strong client relationships in technology, insurance, and hospitality sectors. I brought reliability and adaptability to remote and on-site roles while consistently meeting performance goals.

Additionally, I am an experienced chef and hospitality leader who has coordinated large events, overseen banquet preparation, and led kitchen teams under pressure to deliver memorable guest experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Tailored Management – MetLife RIS

Nov 2024 - Aug 2025 (9 months)

Responded to complex pension and benefits inquiries across phone, chat, and email, leveraging Salesforce and internal tools to process forms and resolve requests while coordinating with cross-functional teams to meet performance goals.

Customer Support Salesforce CRM Benefits Administration Data Management Multichannel Support Process Improvement

Customer Service Representative

Love & Heart Cleaning

Feb 2022 - Aug 2024 (2 years 6 months)

Managed high volume inbound customer inquiries remotely, resolved concerns efficiently to improve satisfaction, and supported internal teams to strengthen retention and service delivery.

Inbound Remote Customer Service Communication Customer Retention Data Entry CRM

Associate (Part-Time)

Instawork

Jul 2022 - Nov 2023 (1 year 4 months)

Performed customer service, food service, and logistics tasks across events and hospitality settings, maintaining five-star ratings for reliability and professionalism while adapting to diverse roles.

event support Food Service Logistics Customer Service Multitasking Reliability Teamwork

Lead Line Cook

Epicurean Hotel

Mar 2021 - Feb 2022 (11 months)

Advanced from prep cook to lead line cook, overseeing food preparation and presentation for large banquets and private events while ensuring quality and timeliness under high pressure.

Kitchen Leadership Food Preparation Team Coordination Quality Control Time Management Food Safety

Customer Service Representative

Tampa Bay Career Source Center

Assisted clients with job placement support, data entry, and administrative coordination, handling inquiries accurately while maintaining confidentiality and supporting daily operations.

Data Entry Customer Service Confidentiality Computer Literacy

Education

Degrees, certifications, and relevant coursework

Johnson & Wales University

Associate Degree, Science

Completed an Associate Degree in Science focusing on foundational scientific and technical coursework to support career development in service and hospitality industries.