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Perfect Ngcongo
@perfectngcongo
I’m a Customer Service Representative based in South Africa. I have 4 years experience.
South AfricaWhat I'm looking for
I am a seasoned customer service professional with a track record of excellence. With 4 years of experience, I've consistently ranked as a top agent for 2 consecutive months, showcasing my dedication to providing exceptional service. My commitment to excellence is reflected in consistently achieving 100% in quality assurance scores. I thrive on challenges, and my proven ability to exceed expectations makes me an ideal candidate for your team. I look forward to contributing my skills and passion for customer satisfaction to your esteemed company.
Experience
Work history, roles, and key accomplishments
Current
Customer Service Representative
Nutun CX
Dec 2022 - Present (3 years 6 months)
In my role as a customer service representative, I've successfully managed customer inquiries, resolved issues, and ensured a positive experience. With 4 years of expertise, I consistently rank as a top agent, holding a 100% quality assurance score for two consecutive months. My responsibilities include effective communication, problem-solving, and maintaining a deep understanding of products.
Customer Service Representative
CCI
Jan 2020 - Nov 2022 (2 years 10 months)
As a customer service representative, I excel in addressing inquiries, resolving issues, and ensuring customer satisfaction. With 4 years of experience, I've consistently achieved top-agent status for 2 months, maintaining a 100% quality assurance score. My role involves effective communication, problem-solving, and a commitment to exceeding customer expectations.
Education
Degrees, certifications, and relevant coursework
Perfect hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
South AfricaAuthorized to work in
Website
perfect-ngcongo.tiiny.sitePortfolio
perfect-ngcongo.tiiny.siteSalary expectations
12k-18k USD
Social media
Job categories
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