Looking for a job

Perfect Ngcongo

@perfectngcongo

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I’m a Customer Service Representative based in South Africa. I have 4 years experience.

South Africa

Message

What I'm looking for

I’m looking for a job that will provide growth. A job that will value their employees. A job that will provide incentives and other benefits.

I am a seasoned customer service professional with a track record of excellence. With 4 years of experience, I've consistently ranked as a top agent for 2 consecutive months, showcasing my dedication to providing exceptional service. My commitment to excellence is reflected in consistently achieving 100% in quality assurance scores. I thrive on challenges, and my proven ability to exceed expectations makes me an ideal candidate for your team. I look forward to contributing my skills and passion for customer satisfaction to your esteemed company.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Nutun CX

Dec 2022 - Present (2 years 5 months)

In my role as a customer service representative, I've successfully managed customer inquiries, resolved issues, and ensured a positive experience. With 4 years of expertise, I consistently rank as a top agent, holding a 100% quality assurance score for two consecutive months. My responsibilities include effective communication, problem-solving, and maintaining a deep understanding of products.

Customer Care Debt Collection Customer Success Customer Service Customer Empathy Customer Focused Customer Satisfaction Customer Success Operations

Customer Service Representative

CCI

Jan 2020 - Nov 2022 (2 years 10 months)

As a customer service representative, I excel in addressing inquiries, resolving issues, and ensuring customer satisfaction. With 4 years of experience, I've consistently achieved top-agent status for 2 months, maintaining a 100% quality assurance score. My role involves effective communication, problem-solving, and a commitment to exceeding customer expectations.