Looking for a job

Perfect Ngcongo

@perfectngcongo

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I’m a Customer Service Representative based in South Africa. I have 4 years experience.

South Africa

Message

What I'm looking for

I’m looking for a job that will provide growth. A job that will value their employees. A job that will provide incentives and other benefits.

I am a seasoned customer service professional with a track record of excellence. With 4 years of experience, I've consistently ranked as a top agent for 2 consecutive months, showcasing my dedication to providing exceptional service. My commitment to excellence is reflected in consistently achieving 100% in quality assurance scores. I thrive on challenges, and my proven ability to exceed expectations makes me an ideal candidate for your team. I look forward to contributing my skills and passion for customer satisfaction to your esteemed company.

Experience

Current

Customer Service Representative

Current

Nutun CX

Dec 2022 - Present (1 year 4 months)

In my role as a customer service representative, I've successfully managed customer inquiries, resolved issues, and ensured a positive experience. With 4 years of expertise, I consistently rank as a top agent, holding a 100% quality assurance score for two consecutive months. My responsibilities include effective communication, problem-solving, and maintaining a deep understanding of products.

Customer Care Debt Collection Customer Success Customer Service Customer Empathy Customer Focused Customer Satisfaction Customer Success Operations

Customer Service Representative

CCI

Jan 2020 - Nov 2022 (2 years 10 months)

As a customer service representative, I excel in addressing inquiries, resolving issues, and ensuring customer satisfaction. With 4 years of experience, I've consistently achieved top-agent status for 2 months, maintaining a 100% quality assurance score. My role involves effective communication, problem-solving, and a commitment to exceeding customer expectations.