Open to opportunities

Zazi Ngidi

@zazingidi

Message

Dedicated customer service representative with a passion for innovation.

South Africa

Message

What I'm looking for

I am looking for an exciting role that fosters innovation and personal growth.

I am a motivated customer service representative with experience in delivering exceptional service and driving results. My journey began at CCI, where I honed my skills in communication and problem-solving, ensuring customer satisfaction in every interaction.

Currently, I am further developing my expertise at Nutun, where I continue to embrace challenges and contribute positively to my team. I am passionate about joining an organization that values innovation and personal growth, allowing me to leverage my skills to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Nutun

Feb 2024 - Present (2 years 4 months)

Provided exceptional customer service, addressing client concerns and offering effective solutions. Collaborated with team members to enhance service delivery and customer experience.

Customer Support Client Relations Teamwork Active Listening Troubleshooting

Customer Service Representative

CCI

Jan 2022 - Present (4 years 5 months)

Engaged with customers to resolve inquiries and provide support, ensuring high levels of customer satisfaction. Managed a high volume of calls while maintaining quality service standards.

Customer Service Conflict Resolution Data Entry Communication Problem Solving CRM Software

Education

Degrees, certifications, and relevant coursework

Queensbury Girls High School

Matric, General Studies

Grade: 12

Completed secondary education at Queensbury Girls High School, achieving a Matric qualification. Focused on a comprehensive curriculum to prepare for further studies and career opportunities.