Mbulelo Tshabalala

I am a dedicated Customer Service Agent with over two years of experience in various customer support roles, both in-person and remote. My journey has equipped me with the skills to resolve customer issues effectively while maintaining high satisfaction levels. I thrive in dynamic environments where I can contribute to a team-focused, customer-centric culture.

Throughout my career, I have worked with leading brands such as Pepkor Lifestyle and Nedbank, where I honed my ability to handle complex inquiries and deliver exceptional service. My commitment to customer satisfaction is reflected in my achievements, including a 90% satisfaction rate during my tenure at Nedbank and maintaining an 80% customer satisfaction score while working remotely for Shift UK. I am eager to further develop my skills and take on new challenges in a progressive customer service setting.