Open to opportunities

Pavithra Rajendiran

@pavithrarajendiran

Message

Customer Service Executive focused on fast resolutions and higher satisfaction.

India

Message

What I'm looking for

I’m looking for a customer service or operations role where I can own end-to-end issue resolution, manage CRM workflows and SLAs, and continuously improve customer satisfaction through structured reporting and process excellence.

I’m a highly organized, results-oriented Customer Service and Operations professional with 3+ years of experience in remote roles. I excel in issue resolution, managing customer inquiries, and improving customer satisfaction through strong CRM use and clear audit trails.

In my recent roles, I managed end-to-end incident lifecycles in the Mirakl Marketplace platform, triaged high-priority tickets, and ensured seller-related disputes were tracked and resolved within SLA. I’ve also supported customers with product selection, maintained accurate CRM records, and improved satisfaction metrics—while previously handling inventory and admin operations that reduced stockouts and costs.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

Excevo (Debenhams)

Nov 2023 - May 2026 (2 years 6 months)

Managed end-to-end incident lifecycles within the Mirakl Marketplace platform for UK sellers, ensuring 100% of seller-related customer disputes were tracked and resolved within SLA. Created and triaged high-priority support tickets in the CRM and maintained an audit trail for complex inquiries and technical escalations.

Mirakl Marketplace SLA Management CRM Technical Escalation

Customer Service Representative

Prompt Personnel

Apr 2023 - Oct 2023 (6 months)

Handled customer inquiries and complaints remotely, resolving issues efficiently and maintaining a 95% customer satisfaction rate. Assisted with product selection and information, maintained CRM records, and contributed to a 7% increase in positive reviews and a 10% reduction in customer complaints.

Customer Service Complaint Handling Customer Satisfaction CRM Email Support Issue Resolution

Admin Assistant

Iron Mountain India Pvt Ltd

Jan 2021 - Dec 2022 (1 year 11 months)

Managed inventory and maintained stock levels to meet customer demand, reducing stockouts by 12%. Tracked delivery schedules, improved on-time delivery rates by 10%, and maintained daily pickup and delivery MIS while handling invoice processing and work order closing.

Inventory Management On Time Delivery Data Entry Invoice Processing Work Orders