Anurag User

I’m a customer service professional with several years of experience in planning, problem-solving, and data management, backed by strong customer support discipline.

In my current role (Excevo, UK—Remote), I resolve customer inquiries efficiently, achieving a 95% first-contact resolution rate. I use CRM tools to track interactions, improve follow-up efficiency, and manage end-to-end incident lifecycles within the Mirakl Marketplace platform—ensuring 100% of seller-related customer disputes are tracked and resolved within SLA.

Previously as a Sr. Administration Executive at Surana Setia Hospital, I managed front reception and coordinated with doctors and nurses to support high-quality patient care. I also implemented electronic health records and other digital health solutions while communicating across staff, department heads, and external stakeholders.

Earlier, I supported office operations and customer service across multiple organizations—handling scheduling, correspondence, sensitive recordkeeping, and vendor coordination, and providing online/phone/in-person support to resolve customer concerns.