Open to opportunities

PAVITHRA PRABHU

@pavithraprabhu

Message

Experienced virtual customer support professional with strong organizational skills.

India

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

As a dedicated virtual customer support professional, I have honed my skills in managing schedules and effectively communicating with clients. My experience spans various roles where I have consistently demonstrated a strong focus on customer satisfaction and quality assurance. I thrive in remote work environments, successfully managing tasks and projects while maintaining a high level of organization.

In my recent position as an Operations Executive at Compliance Mentorz, I prepared reports and presentations for clients in Canada and the US, resolved ELD queries, and maintained strong vendor relationships. My previous role as a Customer Service Representative at Prompt Personnel allowed me to manage customer inquiries efficiently, ensuring accurate records and high-quality service. I am passionate about improving customer experiences and collaborating with team members to achieve overall satisfaction.

Experience

Work history, roles, and key accomplishments

Operations Executive

Compliance Mentorz

May 2024 - May 2024 (0 months)

Prepared reports and presentations for clients in Canada and the US, resolving ELD queries and HOS logs from drivers. Maintained a strong focus on customer satisfaction and quality assurance.

Report Preparation Presentation ELD Queries HOS Customer Satisfaction Quality Assurance

Customer Service Rep

Prompt Personnel

Apr 2023 - Apr 2024 (1 year)

Managed customer inquiries and complaints, assisting with product selection and information while maintaining accurate customer records. Collaborated with team members to improve overall customer satisfaction and handled high volumes of incoming calls and emails.

Customer Service Customer Relationship Management Problem Solving Communication Data Entry

Team Leader and Admin

Iron Mountain India Pvt Ltd

Jan 2021 - Dec 2022 (1 year 11 months)

Managed inventory and maintained stock levels to meet customer demand, optimizing supply chain efficiency. Implemented a tracking system to monitor delivery schedules and reduce delays, and managed daily pickup and delivery MIS.

Inventory Management Supply Chain Management MIS Reporting

Education

Degrees, certifications, and relevant coursework

SDNB Vaishnava College

B.Sc., Unknown

Discontinued studies in an unspecified field at Chrompet Chennai SDNB Vaishnava College. Further details on the curriculum or achievements are not available.

Government Girls Higher Secondary School – Guduvancheri

12th Std Certificate, General Studies

Completed 12th Standard education at Government Girls Higher Secondary School, Guduvancheri, Chennai. This included obtaining a certificate in MS Office & Tally ERP 9 (DMO).