Paul Smothers
@paulsmothers
Experienced IT Network Senior Analyst and Data Engineer.
United StatesWhat I'm looking for
I am an experienced IT Network Senior Analyst and Data Engineer with a strong ability to adapt to new environments and operations. My career has been marked by a commitment to excellence in technical support and analytics, where I have consistently contributed to team success and customer satisfaction. I thrive in collaborative settings, eager to learn and grow with new technologies.
Throughout my career, I have managed critical infrastructure in data centers, ensuring reliable operation of IT systems and network connections. My role at Change Healthcare involved implementing security measures and enhancing system performance, while my previous positions allowed me to support thousands of users, leading significant upgrades and improving service desk efficiency. I take pride in my ability to troubleshoot complex issues and provide effective solutions, always aiming to enhance user experience.
With a solid foundation in machine learning frameworks and cybersecurity practices, I am well-equipped to tackle the challenges of modern IT environments. I am passionate about leveraging my skills to drive innovation and operational excellence in my next role.
Experience
Work history, roles, and key accomplishments
Data Center Engineer
Change Healthcare
Sep 2024 - Present (10 months)
Manages and maintains the critical infrastructure of CH data center, ensuring reliable and efficient operation of IT systems, servers, and network connections. Substantially increased security and performance of systems by implementing hardware installation, troubleshooting, and performing regular maintenance, along with ensuring data security and participating in disaster recovery planning.
Network Senior Specialist
City of Memphis
Jan 2024 - Present (1 year 6 months)
Supported over 2,000 employees, retirees, and citizens of the city of Memphis. Led major data center infrastructure and computer systems upgrades, improving customer wait times and ticket resolution times by 40% in 2 months with a new onsite Service Desk.
Tier 2 IT Support Sr. Specialist
Baptist Health Sciences University
Mar 2020 - Present (5 years 4 months)
Provided 24-hour 6-day-a-week tier 2 IT support to two facilities including the company’s data center. Resolved customer software and hardware computer issues, and managed, deployed, and retired hardware.
IT Support Specialist – Facility Manager
Memphis Bioworks Foundation
May 2017 - Present (8 years 2 months)
Provided tier 1 IT support to a 1 million square foot facility including 100+ users. Troubleshot operating systems and apps, and repaired computer and printer issues.
Database Administrator
ServiceMaster
Sep 2016 - Present (8 years 10 months)
Provided search and scan corporate emails, partitioning and exporting from Mimecast to Office 365. Worked in the data center to provide hands-on support to daily operations.
Education
Degrees, certifications, and relevant coursework
CUCapella University
Master of Business Administration, Business Administration
2009 - 2011
Completed a Master of Business Administration program.
UMUniversity of Memphis
Bachelor of Arts, Public Relations
1994 - 1998
Completed a Bachelor of Arts degree with a focus on Public Relations.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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