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Chris Smith

@cmsmith1128

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Initiative-taking and results-oriented IT professional

United States

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What I'm looking for

Eager to leverage expertise and collaborative spirit to contribute to a dynamic team in a remote capacity, with a focus on cloud computing, cybersecurity, and automation trends.

As a seasoned IT professional with over 10 years of experience, I have excelled in diverse technical support, system administration, and network engineering roles. My comprehensive skillset encompasses help desk support, network design & implementation, systems analysis, troubleshooting, and customer service. I am adept in utilizing ITIL best practices and Service Desk methodologies to efficiently manage tickets, resolve issues, and deliver exceptional customer experiences.

I have a proven ability to effectively manage IT projects, collaborate with cross-functional teams, and adapt to evolving technologies, including cloud computing, cybersecurity, and automation trends. I am eager to leverage my expertise and collaborative spirit to contribute to a dynamic team in a remote capacity.

With a strong background in network administration, system administration, and cloud computing, I am confident in my ability to make a significant impact in a fast-paced and innovative environment.

Experience

Work history, roles, and key accomplishments

Technical Support Representative

Toshiba

May 2023 - Sep 2023 (4 months)

Remotely troubleshoot and resolve customer technical issues related to mechanical devices. Assisted on-site technicians with equipment upgrades and maintained comprehensive documentation of tasks and installations.

Technical Support Troubleshooting Customer Service Documentation

IT Consultant

PCS

Aug 2021 - Feb 2022 (6 months)

Provided IT consulting and support services across various industries. Managed server and desktop backups, implemented security measures, and configured a wide range of technologies for clients.

IT Consulting IT Management Security Networking Documentation

Senior Network Engineer

Holy Redeemer Health Systems

Sep 2019 - Jan 2021 (1 year 4 months)

Configured and maintained the Citrix environment for remote work capabilities. Managed applications, automated upgrades, and provided end-user support to optimize performance.

Citrix Scripting User Support

IT Division Head / Supervisor of IT

County of Burlington

Jan 2016 - May 2019 (3 years 4 months)

Led the IT Communications Division, managing a team and overseeing network infrastructure design and implementation. Ensured alignment with ITIL best practices and optimized resource allocation.

Leadership Infrastructure ITIL Team Management

Chief Information Security Officer

County of Burlington

Sep 2014 - May 2019 (4 years 8 months)

Modernized security systems and implemented cybersecurity tools to enhance security posture. Developed policies and conducted training to promote security awareness among employees.

Cybersecurity Policy Development Security Tools Training Risk Management

Communications Systems Technician I

County of Burlington

Dec 2010 - Sep 2014 (3 years 9 months)

Designed and constructed network infrastructure, connecting police departments through secure VPN. Managed communication equipment and ensured network security.

Network VPN Communication Network Security