Open to opportunities

Cheryl Allen

@cherylallen1

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Data-focused IT professional transitioning into data engineering.

United States

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What I'm looking for

I am seeking a data engineering or analyst role where I can apply SQL, data management, and audit-driven process improvements within a collaborative, compliance-focused team that values clear documentation and measurable impact.

I am an IT professional with over 20 years of systems analysis, help desk, and data center experience, now transitioning into Data Engineering and Analysis. I leverage strong SQL, Excel, and data management skills, plus certifications in Google Data Analyst and IBM Data Analyst, to improve data workflows and ensure data integrity.

At Synergy I led audit-focused account recertification processes for the U.S. Coast Guard, designed multi-stage ticketing systems compliant with NIST 800-53, and used SQL and Excel to analyze audit data and drive compliance improvements. I consistently deliver projects on time, support cross-functional stakeholders, and focus on practical solutions that improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Systems Analyst

Synergy

Jan 2019 - Jan 2024 (5 years)

Led creation and implementation of user account validation and annual recertification processes for the U.S. Coast Guard, designing a multi-stage ticketing system that ensured NIST 800-53 compliance and improved audit readiness.

SQL Excel Access Control NIST 800 53 Ticketing Systems Audit Support Process Design Agile Scrum

Technical Support Specialist

CenturyLink

Jan 2000 - Jan 2016 (16 years)

Managed data center operations including break/fix, security, and maintenance to achieve high availability, led customer onboarding projects, and implemented inventory and tracking processes that reduced downtime and loss.

Data Center Operations Linux Windows Project Management Inventory Management

Help Desk Technician

Lockheed Martin

Jan 1997 - Jan 2000 (3 years)

Provided desktop and network support campus-wide, served as Microsoft Office SME, developed knowledge base articles, and managed backup/restore and licensing inventory to maintain operational continuity.