Paul Perez
@paulperez
Motivated customer care specialist eager to transition into business assistance.
What I'm looking for
I am a motivated and personable professional with a solid background in customer service. My natural ability to connect with people has allowed me to build lasting rapport with clients and colleagues alike. I am eager to transition into a Business Virtual Assistant role where I can apply my communication skills, attention to detail, and commitment to providing excellent support.
Throughout my career, I have gained valuable experience in various customer service roles, including as a Member Service Representative at Concentrix and a Provider Service Representative. In these positions, I assisted clients with understanding their benefits, managing inquiries, and resolving discrepancies. My dedication to fostering positive client relationships has always been at the forefront of my work, and I am ready to contribute to a dynamic remote team by delivering reliable administrative assistance.
Experience
Work history, roles, and key accomplishments
Member Service Representative
Concentrix
Apr 2024 - Apr 2025 (1 year)
Assisted members with understanding their benefits, coverage, claims, and billing concerns. Managed inquiries on eligibility and enrollment.
Provider Service Representative
Concentrix
Sep 2023 - Mar 2024 (6 months)
Assisted healthcare providers with billing, claims, and reimbursements, resolving discrepancies. Educated providers on insurance policies and submission procedures.
Sales Representative
Quantrics Enterprises Inc.
Sep 2021 - Mar 2022 (6 months)
Conducted outbound calls to engage customers, promote products, and identify needs. Handled objections, closed deals, met targets, and used CRM software for record-keeping.
Sales Representative
Quantrics Enterprises Inc.
Dec 2018 - Sep 2020 (1 year 9 months)
Made outbound calls to promote products, build relationships, and drive sales. Handled objections, met targets, and ensured a smooth customer experience.
Education
Degrees, certifications, and relevant coursework
MARINERS POLYTECHNIC COLLEGES FOUNDATION
Bachelor of Science in Marine Engineering, Marine Engineering
2018 - 2019
CENTRAL BICOL STATE UNIVERSITY OF AGRICULTURE
Senior High School, Accountancy Business and Management
CALABANGA NATIONAL HIGH SCHOOL
High School
CALABANGA CENTRAL DIVISION PILOT SCHOOL
Primary School
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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