Sheila Mea Brecio

I am an experienced customer service representative with over two years of expertise in managing customer inquiries and enhancing client relationships. My journey in customer service has equipped me with the skills to effectively handle objections and upsell products, ensuring that clients receive the best possible service. I pride myself on my ability to build strong relationships with clients, which has consistently resulted in positive feedback and customer satisfaction.

In my recent role at Quantrics Enterprises, I successfully managed inbound calls from Canadian customers, assisting them with mobility, TV, and internet services. My responsibilities included troubleshooting, handling bill disputes, and promoting available services, where I demonstrated strong communication and time management skills to exceed sales targets. Prior to that, I worked at Concentrix Philippines, where I was accountable for addressing inquiries related to health insurance benefits, managing claims, and inputting vital information into our internal database.