Cherry Mae Cassion
@cherrymaecassion
Motivated individual passionate about continuous growth and learning.
PhilippinesWhat I'm looking for
I am a highly motivated and driven individual with a passion for continuous growth and learning. Throughout my career, I have gained valuable experience across various industries, which has equipped me with a diverse skill set. I adapt quickly to challenges and pride myself on my collaborative work ethic, ensuring that I contribute positively to any team or organization.
My experience includes roles in customer service and project resolution, where I have honed my skills in communication and problem-solving. I am confident in my ability to make a meaningful impact in any role I undertake, and I am eager to bring my expertise to a new opportunity that values dedication and teamwork.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
FedEx
Jan 2024 - Apr 2024 (3 months)
Worked in the Project Resolution Team within the Escalation Department, handling inbound and outbound customer service inquiries. Responsible for processing pick-ups and tracking shipment/package status to ensure customer satisfaction.
Health Care Account Specialist
Imodivcare
Jan 2024 - Feb 2024 (1 month)
Served as an Appointment Setter and Intake Specialist, managing inbound and outbound calls to assist patients and ensure proper registration into the healthcare system.
Virtual Assistant
Ivy Rock LLC
Jan 2021 - Jan 2022 (1 year)
Registered patients into the system and collaborated with development teams to enhance operational efficiency and patient care.
Customer Support Representative
Concentrix
Jan 2016 - Feb 2016 (1 month)
Provided customer service support for Amazon, handling email inquiries and inbound/outbound calls to resolve customer issues effectively.
Education
Degrees, certifications, and relevant coursework
Agusan Colleges Inc.
Bachelor of Science, Business Administration
2017 - 2018
Activities and societies: Collaborated with other development teams.
Studied various aspects of business administration with a focus on marketing, gaining insights into market strategies and consumer behavior.
Coursehorse LLC
Virtual Assistance
2010 - 2015
Completed a virtual assistant course that equipped me with essential skills for administrative support and customer service.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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