Jennelyn April Valdez
@jennelynaprilvaldez
Dedicated virtual assistant with strong customer service expertise.
What I'm looking for
With nearly four years of experience in customer service and as a virtual assistant, I have honed my skills in effective communication, problem-solving, and conflict resolution. My tenure has provided me with extensive product knowledge across different accounts and the ability to manage time efficiently. I have developed a keen sense of empathy, patience, and adaptability, ensuring customer satisfaction in diverse situations.
My commitment to continuous improvement and professionalism has enabled me to build strong customer relationships and consistently deliver exceptional service. In my role as a Virtual Assistant at M. Brokerage Inc, I assist carriers and customers through email and phone calls, ensuring the seamless delivery of perishable goods to grocery stores across the United States. I am dedicated to supporting both suppliers and retailers in meeting consumer demand for fresh, high-quality products.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
M. Brokerage Inc
Mar 2023 - Present (2 years 3 months)
Assisted carriers and customers via email and phone calls, ensuring seamless delivery of perishable goods across the United States. Supported suppliers and retailers in meeting consumer demand for fresh, high-quality products, contributing to their overall success.
Subject Matter Expert
Concentrix
Aug 2020 - Present (4 years 10 months)
Specialized in healthcare operations for a major US organization, covering medical and dental services, ensuring eligibility and providing exceptional customer service. Handled claims, precertification verification, managed escalated calls from providers, and trained new employees.
Education
Degrees, certifications, and relevant coursework
Lyceum of the Philippines University - Manila
Bachelor of Science, Psychology
Studied Psychology at Lyceum of the Philippines University - Manila. Gained knowledge in various psychological principles and research methods.
San Sebastian College Recoletos - Manila
High School Diploma, General Studies
Completed Junior & Senior High School at San Sebastian College Recoletos - Manila. Developed foundational academic skills and participated in various school activities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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