Jennelyn April ValdezJV
Open to opportunities

Jennelyn April Valdez

@jennelynaprilvaldez

Dedicated virtual assistant with strong customer service expertise.

Philippines

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

With nearly four years of experience in customer service and as a virtual assistant, I have honed my skills in effective communication, problem-solving, and conflict resolution. My tenure has provided me with extensive product knowledge across different accounts and the ability to manage time efficiently. I have developed a keen sense of empathy, patience, and adaptability, ensuring customer satisfaction in diverse situations.

My commitment to continuous improvement and professionalism has enabled me to build strong customer relationships and consistently deliver exceptional service. In my role as a Virtual Assistant at M. Brokerage Inc, I assist carriers and customers through email and phone calls, ensuring the seamless delivery of perishable goods to grocery stores across the United States. I am dedicated to supporting both suppliers and retailers in meeting consumer demand for fresh, high-quality products.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

LM

Lyceum of the Philippines University - Manila

Bachelor of Science, Psychology

Studied Psychology at Lyceum of the Philippines University - Manila. Gained knowledge in various psychological principles and research methods.

SM

San Sebastian College Recoletos - Manila

High School Diploma, General Studies

Completed Junior & Senior High School at San Sebastian College Recoletos - Manila. Developed foundational academic skills and participated in various school activities.

Tech stack

Software and tools used professionally

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Jennelyn April Valdez - Virtual Assistant - M. Brokerage Inc | Himalayas