Jennelyn April Valdez

With nearly four years of experience in customer service and as a virtual assistant, I have honed my skills in effective communication, problem-solving, and conflict resolution. My tenure has provided me with extensive product knowledge across different accounts and the ability to manage time efficiently. I have developed a keen sense of empathy, patience, and adaptability, ensuring customer satisfaction in diverse situations.

My commitment to continuous improvement and professionalism has enabled me to build strong customer relationships and consistently deliver exceptional service. In my role as a Virtual Assistant at M. Brokerage Inc, I assist carriers and customers through email and phone calls, ensuring the seamless delivery of perishable goods to grocery stores across the United States. I am dedicated to supporting both suppliers and retailers in meeting consumer demand for fresh, high-quality products.