Open to opportunities

Maria Rodriguez

@mariarodriguez5

Message

Sales operations leader driving partner growth, process improvement and CRM-driven revenue uplift.

Spain

Message

What I'm looking for

I seek a leadership role in sales operations or enablement where I can improve processes, scale partner programs, coach teams, and use CRM/BI to drive measurable revenue and customer satisfaction gains.

I am a sales operations manager with extensive multinational experience leading cross-functional teams, improving processes, and delivering measurable revenue growth through partner onboarding and CRM optimisation.

At Smartbox Group I led partner onboarding programs and channel manager initiatives that increased partner availability by 23%, partner-driven revenue by 20%, and customer satisfaction by 15%, while improving CRM data accuracy from 72% to 95%.

I combine coaching and team leadership with technical proficiency in Salesforce, BI tools and Microsoft 365, and I hold a Master’s in Legal Consultancy; I am fluent in Spanish and English with intermediate Portuguese.

Experience

Work history, roles, and key accomplishments

Sales Operations Manager

Smartbox Group

Jan 2022 - Jun 2025 (3 years 5 months)

Led sales operations and process improvements, onboarding 405 partners to boost partner availability 23% and increase customer satisfaction by 15%; implemented five Channel Manager rollouts contributing to a 20% partner revenue uplift.

Sales Operations Onboarding CRM (Salesforce)Process Improvement Channel Management Revenue Growth Team Leadership Data Validation

Sales Success Team Leader

Smartbox Group

Sep 2020 - Jan 2022 (1 year 4 months)

Led and coached the Sales Success team to >90% First Demand Met and Business Satisfaction, optimized CRM reporting to identify cross-sell opportunities and drove a 10% increase in average deal size.

Team Leadership Sales Strategy Coaching Cross Sell Training Customer Experience

Senior Data Validation

Smartbox Group

Nov 2017 - Sep 2020 (2 years 10 months)

Managed data validation for 500+ agreements per quarter, coached 25+ team members to improve CRM accuracy from 72% to 95% within nine months and ensured 100% on-time delivery of content batches for regional launches.

Data Validation CRM Accuracy Coaching & Compliance Project Coordination QA Business Intelligence

Executive Sales Representative

Discovering Arabic Desert

Jan 2015 - Jul 2017 (2 years 6 months)

Designed tour products and provided sales advice, handling 20+ quotes weekly and converting 40% into bookings, exceeding team targets by 15%.

B2B Sales Customer Advisory Face To Face Sales Product Development

Sales and Marketing Consultant

BCN Exhibitions

Jan 2014 - Jul 2017 (3 years 6 months)

Marketed and sold exhibition space at Gulfood, identifying opportunities and increasing exhibitor presence by 15% year-over-year through targeted outreach and scheduling.

Event Marketing Business Development Client Acquisition Scheduling Stakeholder Management Negotiation

Worldwide Service Desk Floorwalker

B.T.

Provided live coaching and advanced application support to analysts, identified training needs and delivered role-change training for 35 staff to support Worldwide Service Desk operations.

Coaching Technical Support Training Delivery Advanced Applications Support

Worldwide Service Desk Analyst

B.T.

Delivered 1st line desktop and application support in English and Spanish, achieving KPI and SLA targets within a high-performance support environment.

Desktop Support Application Support SLA Incident Management

Worldwide Service Desk Manager

B.T.

Monitored helpdesk performance and led a team of 25 analysts to meet SLAs, participated in service improvement plans and received recognition for excellence in global support operations.

Service Desk Management Team Leadership SLA Management Performance Monitoring Service Improvement Planning IT Support