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Ciro User

@cirouser1

Customer experience professional at JYSK Iberia, resolving order and after-sales issues through Salesforce and cross-team coordination.

Spain

Message

At JYSK Iberia, I manage order, delivery and after-sales service issues, following cases through Salesforce and coordinating with stores, warehouses and internal teams to resolve them.

At Viña Concha y Toro S.A., I led a Customer Success team that processed more than 9,000 orders in 2023. I also coordinated operational tracking with Logistics, Sales and Production to support the timely dispatch of more than 4 million cases.

In my commercial operations roles at Viña Concha y Toro S.A., I supported international accounts, coordinated new product availability and worked with Legal and Accounting to improve the creditor payment process, reducing processing lead time by 30%.

Earlier, I processed international customer orders and handled import administration, domestic orders and logistics support. My background includes Business Administration, Supply Chain Management and International Trade, with experience using Salesforce, SAP ERP and Power BI.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Supporter

Current

JYSK Iberia

Feb 2026 - Present (8 months)

Manage order, delivery and after-sales service issues, prioritizing prompt and effective customer resolution. Coordinate with stores, warehouses and internal teams to investigate issues and improve customer service processes.

Salesforce Customer Service Order Management Issue Resolution Cross functional Coordination Process Improvement

Customer Success Leader Europe

Viña Concha y Toro S.A.

May 2022 - Oct 2024 (2 years 5 months)

Led a Customer Success team that processed more than 9,000 orders in 2023. Coordinated operational tracking with Logistics, Sales and Production to support timely dispatch of more than 4 million cases.

Customer Success Team Leadership Order Management Cross functional Coordination Logistics Sales Production Customer Relationship Management

Commercial Operations Specialist Europe

Viña Concha y Toro S.A.

Jun 2021 - May 2022 (11 months)

Provided operational support to more than 10 accounts in coordination with commercial leads for each market. Coordinated with Marketing and New Product Development to introduce new SKUs and ensure availability for order processing.

Commercial Operations Account Management Cross functional Coordination Marketing New Product Development demand planning Inventory Management

Commercial Executive – Western Europe

Viña Concha y Toro S.A.

Jun 2018 - Jun 2021 (3 years)

Worked with Legal and Accounting to improve the creditor payment process, reducing processing lead time by 30%. Contributed to preparation of monthly and half-yearly accruals to support financial monitoring of operations.

Commercial Operations Payment Processing Financial Monitoring Legal Accounting Accruals Marketing Investments

Customer Service Executive – Canada and Benelux

Viña Concha y Toro S.A.

Aug 2014 - Jun 2018 (3 years 10 months)

Processed an average of more than 2,000 orders per year for international customers. Handled importer and distributor enquiries about orders, stock availability and logistics arrangements.

Customer Service Order Management International Trade Logistics Communication Skills Issue Resolution

Import Administration Assistant

Deportivas T-Man S.L.

Jan 2013 - Dec 2013 (11 months)

Managed import orders and operational communication with suppliers in China. Supported distributor and importer customers and helped coordinate international freight logistics.

Import Operations Supplier Communication Logistics Coordination Customer Support