I've managed customer operations across Fortissio, Omnipresent, and Blacklane, owning international B2B and enterprise account portfolios while protecting account health, adoption, and retention.
At Omnipresent, I managed EOR customers across EMEA and coordinated Legal, Payroll, Finance, and Product teams to resolve compliance, documentation, and engagement risks. I built country-specific operational playbooks for Germany, the UK, Spain, the Netherlands, Poland, Georgia, and South Africa.
At Fortissio, I used customer data to identify usage gaps, churn indicators, and onboarding needs, while driving targeted interventions and surfacing systemic issues for process improvement.
