Yara Kharytonova

Managed and optimized operational frameworks for commercial, CX, marketing, and technology initiatives, improving delivery scalability and presenting risks and solutions to senior stakeholders to support decision-making.

Delivered branding, visual and short-form video assets for digital platforms, defined creative direction via research and moodboards, and coordinated creative teams to ensure timely delivery.

Supported CX and brand initiatives in a global agency by managing Salesforce integrations across Sales, Service, Experience and Pardot Clouds, leading a Loyalty Program delivery and driving adoption through user testing and training.

Administered Salesforce CRM for ~300 users, gathered requirements to deliver system improvements, created dashboards and reports, and provided training to increase adoption and operational efficiency.

Ongoing fine art studies at the Barcelona Academy of Art to develop traditional and contemporary visual arts skills.

Completed a Project Management in Creative Agencies course focused on agency workflows and project delivery practices.

Completed a Graphic Design Diploma covering visual design principles and practical creative tools.

Completed an Introduction to Digital Advertising course covering fundamentals of digital marketing and advertising channels.

Bachelor's degree in French and English focusing on language proficiency and literary studies.

Earned Salesforce Administrator Certification demonstrating proficiency in Salesforce administration and configuration.