Katrina Mhae Noble

I’m a results-driven Customer Service and Virtual Assistance professional with 3+ years of experience supporting US and Australian clients remotely. I focus on clear communication, accurate documentation, and fast resolution to keep customer satisfaction consistently high.

Most recently, I’ve been working as a Financial Accountant for an Australian client, managing student account inquiries, billing concerns, and payment coordination through email and phone support. I handle high-volume requests while maintaining accurate records and timely responses, partnering with internal teams to resolve account issues efficiently.

Before that, I worked as a Customer Service Representative for a US account (July 2023–December 2025), supporting customers through phone, chat, and email in fast-paced environments. I resolved concerns professionally, managed multiple interactions with accurate documentation, and collaborated with support teams to improve service quality.

I also support teams as a Training Mentor for customer service, guiding new hires during training and nesting with coaching and feedback. Alongside that, I’ve delivered remote administrative and client support as a General Virtual Assistant (retail warehouse) and as a Concierge Virtual Assistant (IT company) handling outbound calls, appointment confirmations, and follow-ups.