Wenelyn Añasco
@wenelynaasco
Virtual assistant skilled in customer support, admin systems, and remote operations.
PhilippinesWhat I'm looking for
I am a meticulous virtual assistant with hands-on experience in customer service, shipment tracking, and remote administrative support. I have worked with contact-center clients and travel/cruise booking platforms, consistently ensuring data accuracy, timely responses, and professional client communication.
I am proficient with Google Workspace and MS Office, trained in social media management, Canva design, calendar management, and project coordination. I seek to apply these skills to streamline operations, improve client satisfaction, and support distributed teams effectively.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Concentrix CVG Philippines, Inc.
Mar 2024 - Aug 2025 (1 year 5 months)
Provided telco customer support for activations, plan upgrades/downgrades and billing inquiries, performed basic technical troubleshooting and escalated complex issues while ensuring accurate account modifications.
Customer Service Agent
Foundever Asia Inc.
Nov 2023 - Jan 2024 (2 months)
Assisted customers with cruise bookings, modifications and cancellations, entered and updated booking details accurately, handled payment processing and escalated unresolved issues to appropriate teams.
Customer Support Associate
VCustomer Cebu, Inc.
Jun 2022 - Feb 2023 (8 months)
Handled customer support inquiries, tracked and validated shipment details, and coordinated with logistics partners to resolve tracking discrepancies while maintaining accurate database records and providing professional email/chat support.
Education
Degrees, certifications, and relevant coursework
SSSTI College Surigao
2011 - 2012
Completed studies at STI College Surigao during 2011–2012 focusing on vocational/college-level coursework.
Eduardo Gorre Memorial National High School
High School Diploma, Secondary Education
2003 - 2004
Attended secondary education at Eduardo Gorre Memorial National High School during 2003–2004.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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