PLPaul Lester
@paullester
Aspiring cybersecurity professional with strong technical support skills.
United StatesWhat I'm looking for
My name is James P. Lester, and I am currently pursuing a Master's degree in Cybersecurity and Information Assurance from Western Governors University, expected to graduate in Fall 2026. I hold a Bachelor's degree in Business Administration with a major in Information Systems Management from Auburn University, where I graduated Cum Laude with a GPA of 3.88. My academic journey has equipped me with a solid foundation in security and information assurance, database management, and project management.
In my professional experience, I have worked as a Computer Support Specialist at the University of Alabama-Birmingham Medicine, where I provide comprehensive technical support to end users, diagnosing and troubleshooting various IT issues. My role involves coordinating with different IT teams to ensure network performance and data security, as well as managing vulnerability reports and implementing necessary patches. Previously, I served as an IT Specialist at Auburn University's Office of the Provost, where I assisted in desktop support and resolved technical issues across multiple operating systems. My ability to articulate technical issues clearly and provide effective solutions has been key to my success in these roles.
Experience
Work history, roles, and key accomplishments
Computer Support Specialist-ENT (HSIS)
University of Alabama-Birmingham Medicine
Apr 2024 - Present (1 year 3 months)
Provided comprehensive technical support to end-users, resolving incidents within required SLAs by diagnosing and troubleshooting network, software, hardware, and vendor issues. Coordinated with various IT teams to facilitate solutions related to network performance, data security, and Microsoft 365. Managed Tenable reports for vulnerable systems, ensuring timely patching according to information
IT Specialist
Auburn University Office of the Provost
May 2023 - Dec 2023 (7 months)
Provided comprehensive desktop support to all Provost Office IT-supported departments, assisting users with network access, email, and various software applications. Configured new computers, smartphones, and printers, including the installation and configuration of necessary third-party software. Troubleshot and resolved problems across Windows, Mac, iOS, and Android operating systems, and manage
Classroom Technology IT Specialist
Auburn University Office of Information Technology
May 2022 - May 2023 (1 year)
Guided university faculty and staff in the functional uses of classroom multimedia technology, analyzing and diagnosing technical issues to swiftly resolve them daily across 200+ academic buildings. Cultivated in-depth attention to detail and clear articulation of technical issues while addressing critical multimedia problems. Coordinated extensive strategic and cross-functional multimedia upgrade
Education
Degrees, certifications, and relevant coursework
WIWestern Governors University – College of IT
Masters of Science, Cybersecurity and Information Assurance
Currently pursuing a Master of Science in Cybersecurity and Information Assurance. Expected to complete the degree in Fall 2026.
ABAuburn University – Harbert College of Business
Bachelor of Science, Information Systems Management
Grade: 3.88
Activities and societies: Relevant Coursework: Security and Information Assurance, Information Risk Analysis, Database Management, Application Development, Telecommunications Management, Project Management
Completed a Bachelor of Science in Business Administration with a major in Information Systems Management. Achieved a major GPA of 3.88 and received academic honors including Dean's List (x3) and Cum Laude.
Availability
Location
United StatesAuthorized to work in
Job categories
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