Open to opportunities

jesse ojeme

@jesseojeme

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Dedicated IT support specialist focused on enhancing operational efficiency.

United States

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth in IT support and cybersecurity.

I am a dedicated IT support specialist with a strong commitment to delivering exceptional services that ensure the reliability and security of information systems. My experience spans various roles, including IT Helpdesk Support at Johns Hopkins Health Systems and IT Support Specialist at Amazon, where I honed my skills in troubleshooting, system maintenance, and technical documentation.

Throughout my career, I have demonstrated a strong ability to diagnose and resolve hardware and software issues efficiently, while providing training and technical guidance to team members and end-users. My proactive approach to IT support has allowed me to minimize downtime and ensure optimal system performance, all while adhering to industry best practices and organizational policies.

With a Master’s degree in Cyber Security and certifications such as CompTIA Security+, I am well-equipped to handle complex IT challenges. I thrive in fast-paced environments and am passionate about fostering a user-centric approach to technical support, ensuring that I communicate technical concepts clearly and effectively.

Experience

Work history, roles, and key accomplishments

Current

IT Helpdesk Support

Current

Johns Hopkins Health Systems

Jan 2025 - Present (5 months)

Delivered technical support via phone, email, and remote access tools, resolving user issues efficiently and professionally. Diagnosed and triaged hardware, software, and connectivity problems, escalating complex cases as needed.

Technical Support Troubleshooting Ticketing Systems Remote Tools

IT Support Specialist

Amazon

Jan 2021 - Present (4 years 5 months)

Provided hands-on support for a wide range of IT hardware and software, including desktop systems, network equipment, and handheld devices. Diagnosed and resolved hardware and software issues in a fast-paced, 24/7 operations environment to minimize downtime and ensure optimal system performance.

IT Support Active Directory Network Infrastructure

Technical Support Analyst

Eko Electric Distribution

Jan 2020 - Present (5 years 5 months)

Provided onsite and remote IT support for employees, ensuring minimal disruptions to operations. Installed, configured, and deployed workstations, laptops, printers, and other peripherals for new employees, tailoring setups to meet specific role requirements.

Onsite Support Remote Support System Configuration Documentation

IT Helpdesk Support

NG Airspace Agency

Jan 2018 - Present (7 years 5 months)

Delivered technical support to users, resolving issues related to workstations and LAN performance. Responded to inquiries via phone and email, troubleshooting hardware, software, and network problems.

Technical Support LAN Performance Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

University of Maryland Global Campus

Master of Science, Cyber Security

Pursued advanced studies in cybersecurity, focusing on principles and practices to protect information systems. Developed expertise in risk management, incident response, and security architecture.

Bowen University

Bachelor of Science, Physics and Solar Energy

Completed a Bachelor of Science degree with a focus on Physics and Solar Energy. Gained a strong foundation in scientific principles and their application.