Seifu Borja
@seifuborja
IT support professional with MBA delivering strategic, user-focused technical solutions.
United StatesWhat I'm looking for
I am a detail-oriented IT support professional with hands-on experience across Windows, macOS, Linux, ChromeOS, and Android, complemented by an MBA from University of Maryland Global Campus. I hold Google IT Support Professional and CompTIA A+ certifications and apply critical thinking to improve operational efficiency, user satisfaction, and cybersecurity resilience.
My background includes network and hardware troubleshooting, VPN and remote desktop support, malware mitigation, and technical documentation, reinforced by customer-facing experience managing systems and reporting with Microsoft Excel. I collaborate effectively across teams, communicate technical concepts clearly to non-technical users, and continuously pursue practical training to support enterprise IT needs.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Koons Toyota
Jan 2017 - Dec 2022 (5 years 11 months)
Managed dealership inventory systems and databases while providing customer-facing technical support and resolving issues to improve operational accuracy and user satisfaction.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Maryland Global Campus
Master of Business Administration, Business Administration
Completed a Master of Business Administration with focus on leveraging business strategy alongside IT operational improvements.
UCUniversity of Maryland Global Campus
Bachelor's Degree, Information Systems Management
Earned a Bachelor's degree in Information Systems Management with practical training in IT support and systems management.
PSPer Scholas
Certificate, IT Training
Completed hands-on IT training covering advanced troubleshooting, enterprise IT systems, and security best practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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