JCJayden Carter
@jaydencarter
Skilled IT Technician specializing in Cyber Security and Technical Support.
United StatesWhat I'm looking for
I am a highly skilled IT Technician with a robust background in Computer Science, Information Technology, and Cyber Security. My experience spans various roles, where I have demonstrated a passion for technological innovation and a commitment to excellence. I excel in problem-solving and troubleshooting complex technical issues, ensuring that I provide effective solutions that meet client needs.
Throughout my career, I have worked in diverse environments, including LexisNexis Risk Solutions and ProLogic ITS, where I provided advanced technical support and managed IT operations. My ability to communicate effectively with clients and team members has been crucial in facilitating collaboration and achieving project goals. I am detail-oriented and adept at managing multiple priorities efficiently, which has allowed me to thrive in fast-paced settings.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
LexisNexis Risk Solutions
Sep 2024 - Present (10 months)
Provided advanced second-level support to Frontline Representatives for LexisNexis products. Escalated high-level customer issues to engineering, development, production support, and product management teams and followed through to resolution.
Consumer Contact Center Assistant II
LexisNexis Risk Solutions
Mar 2025 - Present (4 months)
Provided timely responses to customer inquiries by phone and/or email, consistent with service and quality standards. Utilized databases (MBSI, DOST, Bugzilla) to enter disputes and Personal Identifiable Information (PII) and ensured timely completion of disputes meeting or exceeding the SLA set forth by FTC/FCRA.
IT Technician
ProLogic ITS
Aug 2023 - Sep 2024 (1 year 1 month)
Diagnosed and repaired desktops, tablets, and laptops (HP, Chromebook, Mimio Boards & iPads). Provided technical support for software, hardware, and web-based solutions.
Computer Systems Manager
Heizwerthy Customs & Freight Solutions
Jul 2021 - Aug 2023 (2 years 1 month)
Provided IT/customer support and help desk services. Tested web applications, networks, client-server applications, and mobile applications.
Education
Degrees, certifications, and relevant coursework
CCColumbia College
Bachelor's degree, Computer Science
Completed a Bachelor's degree in Computer Science. The curriculum focused on core computer science principles and applications.
GUGeorgia State University
Associate in Arts, Arts
Obtained an Associate in Arts degree. This program provided a foundational education across various disciplines.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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