Alexis Waterfield
@alexiswaterfield
Detail-oriented IT professional with expertise in technical support.
What I'm looking for
As an IT professional with over three years of hands-on experience, I have developed a strong foundation in technical support, hardware and software troubleshooting, and customer service. My journey began at Razer Inc., where I delivered exceptional technical support through various channels, handling over 40 support tickets daily. My ability to troubleshoot and resolve issues efficiently has been a key factor in my success, and I take pride in my commitment to providing excellent customer service.
In addition to my technical skills, I possess a solid understanding of cybersecurity principles, networking, and scripting languages such as PowerShell and Python. My academic background in cybersecurity, complemented by my active participation in the TCC Cybersecurity Club, has equipped me with the knowledge and skills necessary to contribute effectively to any IT team. I am eager to leverage my expertise in an IT Help Desk role within a growth-focused organization.
Experience
Work history, roles, and key accomplishments
Apparel Team Associate
Walmart
Nov 2024 - Present (8 months)
Provided customer service and maintained inventory in a high-traffic environment. Supported POS system issues and assisted with tech-related tasks on the floor.
IT Support Specialist
Razer Inc.
Jan 2021 - Present (4 years 6 months)
Delivered technical support via phone, chat, and email for hardware/software issues. Handled an average of 40+ support tickets per day using Zendesk.
Education
Degrees, certifications, and relevant coursework
Tidewater Community College
Associate of Applied Science, Cybersecurity
Activities and societies: Member, TCC Cybersecurity Club
Graduated with an Associate of Applied Science in Cybersecurity. Participated as a member of the TCC Cybersecurity Club, enhancing practical skills and knowledge in the field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Alexis?
You can contact Alexis and 90k+ other talented remote workers on Himalayas.
Message AlexisFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
