Alexis Waterfield

As an IT professional with over three years of hands-on experience, I have developed a strong foundation in technical support, hardware and software troubleshooting, and customer service. My journey began at Razer Inc., where I delivered exceptional technical support through various channels, handling over 40 support tickets daily. My ability to troubleshoot and resolve issues efficiently has been a key factor in my success, and I take pride in my commitment to providing excellent customer service.

In addition to my technical skills, I possess a solid understanding of cybersecurity principles, networking, and scripting languages such as PowerShell and Python. My academic background in cybersecurity, complemented by my active participation in the TCC Cybersecurity Club, has equipped me with the knowledge and skills necessary to contribute effectively to any IT team. I am eager to leverage my expertise in an IT Help Desk role within a growth-focused organization.