Alexis WaterfieldAW
Open to opportunities

Alexis Waterfield

@alexiswaterfield

Detail-oriented IT professional with expertise in technical support.

United States
Message

What I'm looking for

I am looking for a role that offers growth opportunities and values customer service.

As an IT professional with over three years of hands-on experience, I have developed a strong foundation in technical support, hardware and software troubleshooting, and customer service. My journey began at Razer Inc., where I delivered exceptional technical support through various channels, handling over 40 support tickets daily. My ability to troubleshoot and resolve issues efficiently has been a key factor in my success, and I take pride in my commitment to providing excellent customer service.

In addition to my technical skills, I possess a solid understanding of cybersecurity principles, networking, and scripting languages such as PowerShell and Python. My academic background in cybersecurity, complemented by my active participation in the TCC Cybersecurity Club, has equipped me with the knowledge and skills necessary to contribute effectively to any IT team. I am eager to leverage my expertise in an IT Help Desk role within a growth-focused organization.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

TC

Tidewater Community College

Associate of Applied Science, Cybersecurity

Activities and societies: Member, TCC Cybersecurity Club

Graduated with an Associate of Applied Science in Cybersecurity. Participated as a member of the TCC Cybersecurity Club, enhancing practical skills and knowledge in the field.

Tech stack

Software and tools used professionally

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