At Fisher College, I supported students, faculty, and administrative staff with endpoint, hardware, software, and network connectivity issues. I also managed incoming service desk tickets.
I handled desktop and laptop repairs, operating system troubleshooting, and printer diagnostics. I carried out software deployments, system updates, and patch management in line with college security policies.
My cybersecurity studies at Fisher College included secure software development, network fundamentals, and information security. For a cybersecurity research internship, I investigated the dual impacts of generative AI, including vulnerability exploitation and automated defense.

