Open to opportunities

Paul James Magno

@pauljamesmagno

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Experienced virtual consultant with strong administrative and customer service skills.

Philippines

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am Paul James Magno, a dedicated business administration virtual consultant with a proven track record in administrative support, customer service, and team management. My experience spans various roles, including dispatch coordination and customer service, where I have honed my skills in communication and organization. I thrive in fast-paced environments and excel at multitasking, ensuring that operations run smoothly and efficiently.

Throughout my career, I have utilized a range of tools such as Trello, Hubspot, and Google Suite to streamline processes and enhance productivity. My role at READY-SET.CO, LLC involved coordinating schedules and dispatching orders, which required meticulous attention to detail and a commitment to customer satisfaction. I am passionate about leveraging technology to improve workflows and deliver exceptional service to clients.

Experience

Work history, roles, and key accomplishments

Current

Estimator|Customer Service|Dispatch

Current

BudgetMovers LLC

Aug 2022 - Present (2 years 11 months)

Served as an estimator, customer service representative, and dispatcher for logistics and moving services. Managed operations using Smartmoving, Hubspot, Canva, Microsoft Teams, Google Suites, and RingCentral.

Smartmoving HubSpot Canva Microsoft Teams Google Suite RingCentral Logistics Moving Services Customer Service

Customer Service|Dispatch

GoldenState Medical Transport

Mar 2022 - Aug 2022 (5 months)

Provided customer service and dispatch for NEMT and medical transport services. Coordinated schedules and communications using Samsara, Docusign, Microsoft Teams, Google Voice, and Outlook.

Docusign Microsoft Teams Google Voice Outlook NEMT Customer Service

Dispatch|Billing|Customer Service

CaringHands Transport

Jul 2021 - Feb 2022 (7 months)

Handled dispatch, billing, and customer service for Non-Emergency Medical Transportation (NEMT) services. Managed schedules and communications using OnFleet, Docusign, Google Suite, and RingCentral.

Onfleet Docusign Google Suite RingCentral NEMT Non Emergent Medical Transportation Customer Service Billing

Dispatch|Customer Service|Admin|Team Lead

Ready-Set.co, LLC

Jan 2019 - Jun 2021 (2 years 5 months)

Managed dispatch, customer service, and administrative tasks, including team leadership for food and flower delivery services. Utilized various systems like FTDCRM, Trello, and Zapier to streamline operations and automate orders.