Open to opportunities

Maria Katrina Calong

@mariakatrinacalong

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Versatile Virtual Assistant with 15 years of administrative experience.

Philippines

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What I'm looking for

I seek a role that values adaptability and offers opportunities for growth.

I am a versatile Virtual Assistant with over 15 years of experience in providing top-tier administrative and customer service across multiple industries. My ability to quickly adapt to new tools and systems has allowed me to consistently deliver high-quality results. I pride myself on my attention to detail and my commitment to ensuring that every task is completed efficiently and effectively.

Throughout my career, I have held various roles, including Logistics Coordinator and Business Development Manager, where I honed my skills in project management, customer service, and data management. My experience in coordinating freight movements and developing client acquisition strategies has equipped me with a unique perspective on the importance of seamless communication and relationship-building in any business environment.

As I continue to grow in my career, I am eager to leverage my extensive experience to support organizations in achieving their goals while maintaining a focus on exceptional service delivery and operational excellence.

Experience

Work history, roles, and key accomplishments

Logistics Coordinator

TCB Transportation

Jan 2021 - Dec 2024 (3 years 11 months)

Coordinated the movement of freight between different modes of transportation and oversaw the scheduling and routing of intermodal shipments to ensure on-time delivery. Tracked shipments and updated clients on the status of their orders, providing accurate ETAs.

Logistics Drayage Project Management Customer Service Data Entry CRM Systems Attention To Detail Salesforce HubSpot

Business Development Manager

People Speaks Solution

Jan 2016 - Dec 2019 (3 years 11 months)

Developed and executed strategies to generate leads and convert them into long-term clients, working closely with the marketing team to align client acquisition strategies. Established strong, long-lasting relationships with prospective clients, partners, and stakeholders.

Business Development Lead Generation Relationship Management Project Management SEO Salesforce HubSpot Microsoft Office Google Workspace

Health Advisor

United Health Group

Jan 2014 - Dec 2016 (2 years 11 months)

Assisted members in understanding their benefits, coverage details, and claims processes to ensure informed healthcare decisions. Educated members on preventive care, wellness strategies, and healthy lifestyle choices to improve overall health outcomes.

Customer Service Healthcare Benefits Claims Processing Administrative Support Data Entry Attention To Detail

Flex Trainer (Comcast)

Teleperformance

Jan 2012 - Dec 2014 (2 years 11 months)

Developed, delivered, and managed training programs for new and existing employees across various departments, including customer service, technical support, sales, and operations. Used a variety of teaching methods, such as role-playing, demonstrations, and hands-on activities, to improve knowledge retention and skill application.

Training Development Curriculum Design Customer Service Skills Sales Training

Education

Degrees, certifications, and relevant coursework

Far Eastern University

Associate in Health and Science Education, Health and Science Education

Studied health and science education at Far Eastern University. Gained foundational knowledge in health-related fields and educational methodologies.

Philippine School of Business Administration

BS Management, Management

Pursued a Bachelor of Science in Management at the Philippine School of Business Administration. Developed skills in business administration and management principles.