Bea Danao

Coordinated with medical records and billing departments to retrieve documentation needed for personal injury and legal claims. Followed up on requests and prepared case records to support attorney review readiness.

Confirmed medication prescriptions with pharmacies and helped ensure patients received their prescribed medications. Resolved customer concerns such as missing details, medication availability, and shipping-related issues to improve satisfaction.

Provided customer support for shipment tracking, returns, shipping rates, and logistic-related inquiries through phone, email, and live chat. Resolved high-volume customer issues by troubleshooting delays and coordinating with internal teams to address complex cases.

Supported a U.S.-based wealth coach with client communication, outreach, and content planning. Managed lead generation and social media engagement while organizing daily tasks, reporting, and project updates.

Coordinated patient medication delivery and ensured timely fulfillment by working with pharmacies and internal stakeholders. Troubleshot missing or incorrect prescription details and provided accurate guidance to support patient needs.

Supported senior executives with administrative coordination, acting as a liaison between management and internal teams to keep operations running smoothly. Managed schedules and communications using tools including Zendesk, Salesforce, and Google Workspace.

Provided virtual administrative support by managing schedules, client bookings, and logistics coordination. Handled email communications, invoicing, and documentation while supporting social media content creation to promote services.