Open to opportunities

Melanie Bayadog

@melaniebayadog

Message

Detail-focused virtual administrative professional specializing in scheduling and operational support.

Philippines

Message

What I'm looking for

I seek a role providing virtual or hybrid administrative and scheduling support within a collaborative, process-driven team where I can improve operations and SOPs while delivering excellent client service.

I am a tech-savvy virtual administrative professional with strong experience in scheduling coordination, dispatch, and office support for service-oriented businesses.

I currently manage daily scheduling and deployment of cleaning professionals for a short-term rental and residential cleaning company, track labor capacity, optimize SOPs, and handle CRM customer inquiries.

Previously I verified insurance, managed EMR records and patient communications for a psychiatric and wellness clinic, and served as a dispatch officer coordinating broadband technicians using workforce management tools.

I bring exceptional customer service, attention to detail, and a commitment to maintaining HIPAA-compliant practices and efficient administrative workflows to support teams in fast- and slow-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Scheduling Coordinator

Current

The Dream Clean Team LLC

Nov 2022 - Present (2 years 11 months)

Manage daily scheduling and deployment of cleaning professionals across multiple locations, improving on-time service delivery and resolving scheduling gaps; created and optimized SOPs to streamline operations.

Scheduling CRM Workforce Management Capacity Planning Google Workspace

Virtual Office Assistant

Access Health Services

May 2022 - Jul 2022 (2 months)

Performed virtual administrative support including insurance verification, patient scheduling, EMR updates, e-fax and phone management, and obtaining prescription authorizations while maintaining HIPAA compliance.

EMR Insurance Verification Scheduling HIPAA)Data Entry Fax HIPAA

Dispatch Officer

Adonai

Jul 2021 - May 2022 (10 months)

Mapped and dispatched broadband technicians using workforce management software, managed customer communications and Zendesk tickets, and maintained Excel/Spreadsheet records for work orders and payroll monitoring.

Workforce Management Zendesk Excel Data Entry Customer Service Scheduling Communication

Education

Degrees, certifications, and relevant coursework

Medina College Ozamiz

Bachelor of Science in Medical Technology, Medical Technology

2018 - 2021

Activities and societies: Voluntary clerical tasks at Medina General Hospital lab including logging test results, transferring records to EMR, specimen preparation, and phlebotomy assistance.

Completed a Bachelor of Science in Medical Technology with academic scholarship support during 2018–2019 and hands-on clinical experience in hospital laboratory clerical and specimen handling tasks.