Melanie Bayadog
@melaniebayadog
Detail-focused virtual administrative professional specializing in scheduling and operational support.
What I'm looking for
I am a tech-savvy virtual administrative professional with strong experience in scheduling coordination, dispatch, and office support for service-oriented businesses.
I currently manage daily scheduling and deployment of cleaning professionals for a short-term rental and residential cleaning company, track labor capacity, optimize SOPs, and handle CRM customer inquiries.
Previously I verified insurance, managed EMR records and patient communications for a psychiatric and wellness clinic, and served as a dispatch officer coordinating broadband technicians using workforce management tools.
I bring exceptional customer service, attention to detail, and a commitment to maintaining HIPAA-compliant practices and efficient administrative workflows to support teams in fast- and slow-paced environments.
Experience
Work history, roles, and key accomplishments
Scheduling Coordinator
The Dream Clean Team LLC
Nov 2022 - Present (2 years 11 months)
Manage daily scheduling and deployment of cleaning professionals across multiple locations, improving on-time service delivery and resolving scheduling gaps; created and optimized SOPs to streamline operations.
Virtual Office Assistant
Access Health Services
May 2022 - Jul 2022 (2 months)
Performed virtual administrative support including insurance verification, patient scheduling, EMR updates, e-fax and phone management, and obtaining prescription authorizations while maintaining HIPAA compliance.
Dispatch Officer
Adonai
Jul 2021 - May 2022 (10 months)
Mapped and dispatched broadband technicians using workforce management software, managed customer communications and Zendesk tickets, and maintained Excel/Spreadsheet records for work orders and payroll monitoring.
Education
Degrees, certifications, and relevant coursework
Medina College Ozamiz
Bachelor of Science in Medical Technology, Medical Technology
2018 - 2021
Activities and societies: Voluntary clerical tasks at Medina General Hospital lab including logging test results, transferring records to EMR, specimen preparation, and phlebotomy assistance.
Completed a Bachelor of Science in Medical Technology with academic scholarship support during 2018–2019 and hands-on clinical experience in hospital laboratory clerical and specimen handling tasks.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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