Laarni dc

Dispatch drivers and assign loads efficiently while maintaining communication between drivers and clients. Managed multi-client operations and ensured accurate spreadsheet reporting.

Maintained and updated property records and owner/agent information. Prepared and distributed Annual Meeting documents, including notices and minutes.

Screened inbound calls, routed inquiries, and verified customer eligibility for healthcare insurance. Transferred qualified calls to licensed agents ensuring data accuracy.

Posted and updated class schedules on the company website, including rates, dates, times, instructors, and locations.

Assisted customers while coordinating with overseas teams to resolve issues promptly. Completed booking processes per SLAs and global standards, and facilitated documentation and cargo release.

Provided phone and email support for setup and troubleshooting of universal activity-based remote controls. Guided customers through configuration and resolution.

Troubleshot Internet connectivity, hardware, and software issues. Assisted with security software installation and documented interactions, escalating complex cases as needed.

Handled incoming sales calls, provided order status updates, and upsold products. Conducted outbound sales calls, verified agent-submitted sales, and prepared contracts and billing documents.

Reviewed and extracted data from legal documents to ensure accuracy. Entered data timely to support operational compliance.

Activities and societies: Academic Excellence Awardee

Bachelor of Science in Information Technology degree from City of Malabon University, completed in 2005. Received the Academic Excellence Awardee.