Open to opportunities

Rommel Asuncion

@rommelasuncion

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Remote operations and customer support leader with strong administrative skills.

Philippines

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What I'm looking for

I seek a remote administrative or customer service role where I can lead teams, streamline operations, coordinate vendors, and improve service delivery while growing into broader operations leadership.

I am a reliable, results-driven remote operations and customer support specialist with over three years of focused remote experience and more than ten years in the BPO industry. I have led teams, supervised dispatch and customer support operations, and improved service delivery through performance monitoring and coaching.

In operations roles I supervised multiple remote teams, coordinated vendor relations nationwide for towing and roadside assistance, negotiated pricing, and ensured timely service completion while maintaining accurate CRM records.

I bring strengths in administrative support, vendor coordination, recruitment support, collections management, and productivity tools like Google Workspace and Microsoft Office, alongside CRM and telephony tools that help teams stay organized and deliver great results.

Experience

Work history, roles, and key accomplishments

Operations Manager

Big Time Management Inc.

Jan 2024 - Apr 2025 (1 year 3 months)

Supervised multiple remote teams for customer support and dispatch, monitoring performance reports and collaborating with leadership to improve service delivery and operational efficiency.

Remote Team Management Dispatch Coordination performance reporting Zoho Google Workspace Customer Support

Lead Senior Agent

Big Time Management Inc.

Nov 2023 - Jan 2024 (2 months)

Led senior agents, monitored team performance, and provided coaching to improve service quality and operational consistency across remote teams.

Team Leadership Coaching Performance Monitoring Zoho Desk SLA Management Reporting

Senior Agent / Team Supervisor

Big Time Management Inc.

Sep 2022 - Nov 2023 (1 year 2 months)

Oversaw customer service and dispatch operations, trained new agents, and handled client escalations to maintain satisfaction and service standards.

Customer Service Dispatch Operations Escalation Management CRM Quality Assurance Scheduling

Dispatcher

Big Time Management Inc.

Apr 2022 - Sep 2022 (5 months)

Coordinated with nationwide vendors for towing and roadside assistance, negotiated pricing, monitored ETAs, and ensured timely completion of services.

Dispatch Coordination ETA Monitoring TowingWiz Workiz WORKIZ

Customer Service Representative

Big Time Management Inc.

Feb 2022 - Apr 2022 (2 months)

Handled incoming service requests, provided quotes, managed bookings, and maintained accurate CRM records while delivering professional communication under pressure.