At a Private Logistics Company, I provided administrative support to management and assisted with daily business operations. I maintained customer information, job details, schedules, and operational records in SmartMoving CRM.
I coordinated customer bookings, moving schedules, and crew assignments, and managed customer emails, inquiries, and follow-ups. I also used QuickBooks to record transactions, prepare and track invoices, and monitor outstanding payments.
At Concentrix, I supported daily team operations as an Assistant Team Leader, assisted agents with complex customer concerns, and monitored performance and attendance. I conducted coaching sessions and team meetings, delivered training, and prepared learning materials.
Earlier at Concentrix, I handled customer inquiries about financial accounts and services through calls, email, and live chat. I assisted with fund transfers, bill payments, and account updates while following identity-verification and data-privacy procedures.
