Open to opportunities

celestine mwose

@celestinemwose

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Highly dependable office administrator with 3+ years of experience.

Kenya

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a highly dependable and detail-oriented office administrator with over three years of experience in managing office operations and enhancing organizational efficiency. My expertise lies in streamlining workflows, maintaining office systems, and delivering exceptional client service. I have a proven track record of improving office processes, such as developing an organized filing system that increased retrieval efficiency by 30%.

Throughout my career, I have worked in various administrative roles, including my recent position at the Ministry of Transport, where I managed e-office systems and ensured compliance with office protocols. My technical skills include proficiency in Microsoft Office Suite and Google Workspace, which I utilize to enhance productivity and communication within the office. I am motivated to apply my skills and grow professionally in dynamic work environments.

Experience

Work history, roles, and key accomplishments

Current

Office Administrator

Current

Ministry of Transport

Sep 2021 - Present (3 years 10 months)

Managed e-office systems to streamline document processing and communication. Operated office equipment and maintained secure and up-to-date office records while ensuring compliance with office protocols.

Office Management Communication Skills Compliance Management

Administrative Intern

National Council for Persons with Disabilities (NCPWD)

Apr 2021 - Aug 2021 (4 months)

Performed clerical tasks such as scanning documents, filing, and creating copies. Assisted in drafting letters, memos, and reports for internal and external communication.

Document Management Communication Skills Time Management

Customer Care Representative

KOKONetworks

Nov 2019 - Aug 2020 (9 months)

Answered inbound phone calls from customers and agents, placed outbound calls for feedback, and ensured customer satisfaction through professional support.

Customer Service Communication Skills Problem Solving

Administrative Intern

Nairobi County Offices

Sep 2019 - Oct 2019 (1 month)

Assisted with office equipment management and handled the receiving and dispatching of mail while maintaining organized filing systems.

Office Management Administrative Support

Sales Consultant

Jumia Online Shopping Mall

Sep 2018 - Dec 2018 (3 months)

Advertised products on social media, managed customer orders, and informed customers about product pricing while promoting brand awareness.

Social Media Marketing Customer Relationship Management Product Knowledge Brand Awareness

Sales Consultant

Visual Presence Agency

Sep 2018 - Dec 2018 (3 months)

Promoted brand awareness, monitored customer feedback, and conducted product sampling to ensure a positive brand image.

Brand Awareness Customer Feedback Relationship Building

Education

Degrees, certifications, and relevant coursework

The Technical University of Kenya

Bachelor of Technology, Office Administration and Technology

2015 - 2019

Managed e-office systems to streamline document processing and communication. Operated office equipment and maintained secure and up-to-date office records.

Institute of Advanced Technology

Certification, International Computer Driving License

2015 - 2015

Coordinated telephone calls, appointments, and travel itineraries to improve time management. Ensured compliance with office protocols and security measures for sensitive documents.

Kyeni Girls High School

K.C.S.E, Kenya Certificate of Secondary Education

2011 - 2014

Spearheaded the development of an organized filing system, improving retrieval efficiency by 30%. Provided administrative support for data processing and oral dictation tasks.