Julian Ludasya
@julianludasya
Proactive Customer Support Officer with extensive corporate experience.
What I'm looking for
I am a highly organized and proactive Customer Support Officer with extensive corporate experience and a strong understanding of business operations. My background includes providing comprehensive administrative support to senior executives, managing complex schedules, and ensuring effective communication across all levels of an organization. I pride myself on my analytical thinking and reliability, which have been instrumental in my ability to support top executives in a dynamic environment.
Throughout my career, I have engaged regularly with various stakeholders, ensuring prompt resolution of issues and maintaining positive relationships with clients. My experience includes overseeing office operations, coordinating logistics for corporate events, and assisting in the planning and execution of special projects. I am committed to leveraging my skills and experience to enhance organizational efficiency and support strategic initiatives.
Experience
Work history, roles, and key accomplishments
Customer Support Officer
Housing Finance Group
Sep 2021 - Present (3 years 9 months)
Provided comprehensive administrative support to senior executives, managing calendars and scheduling meetings. Served as a liaison between executives and internal/external stakeholders, ensuring effective communication and prompt resolution of issues.
Customer Service Officer
Telposta Pension Scheme
Mar 2019 - Aug 2021 (2 years 5 months)
Acted as a point of contact for high-priority customers, building and maintaining strong relationships. Handled complex or escalated customer issues, offering solutions and ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Bachelors of Science, Public Health
Studied Public Health at Jomo Kenyatta University of Agriculture and Technology. Gained knowledge in various aspects of public health, preparing for a career in health-related fields.
Compuera Computer College
Certiicate, Computer Packages
Completed a program in Computer Packages at Compuera Computer College. Acquired fundamental computer skills and software proficiency.
St. Marys Girls High School- Webuye
Kenya Certiicate of Secondary Education, Secondary Education
Obtained the Kenya Certiicate of Secondary Education from St. Marys Girls High School-Webuye. Focused on a broad curriculum to prepare for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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