Open to opportunities

Paula Corrales

@paulacorrales

Message

I resolve customer enquiries, reservations, and operational issues across international environments.

Spain

Message

What I'm looking for

I'm looking for a customer support, operations, or administrative role where I can resolve customer needs, manage accurate processes, communicate with international customers, and continue developing my digital and cloud skills.

I've supported Spanish and international guests at Hotel Boutique Guadalupe, managing reservations, check-in/check-out, enquiries, complaints, and follow-up through OPERA PMS. I coordinate requests with internal teams and communicate clearly in both Spanish and English.

At Bluresca, I managed high-volume written customer conversations, built personalised engagement, and used upselling techniques to sell digital content and subscriptions. I bring remote-work discipline, accurate Google Sheets record keeping, and hands-on operations experience in fast-paced international logistics environments.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Receptionist

Current

Hotel Boutique Guadalupe

Jun 2023 - Present (3 years 3 months)

Provided professional front-desk and customer service support to Spanish and international guests, handling enquiries, reservations, check-in/check-out, and complaints. Used OPERA PMS to manage guest information and coordinated with internal teams to ensure timely resolution.

Opera PMS Customer Service Reservations Check Out Complaint Handling Multitasking