I’m looking for a remote role in Customer Support, Customer Experience, Customer Success, or Operations. I value clear communication, autonomy, and a supportive team. I’m open to full-time or part-time roles where I can solve problems, take ownership, and keep growing professionally.
Looking for a job
Ndieme Gaye
@ndiemegaye
Customer Support & Experience specialist with a background in hospitality, operations and administration. I enjoy solving problems and helping people.
SpainWhat I'm looking for
I’m a Customer Support & Customer Experience Specialist with professional experience in hospitality, guest relations, reservations, administrative support, and day-to-day operations.
In my current role, I handle customer requests across email, phone, WhatsApp, and booking platforms, coordinate with external providers, follow up on ongoing requests, and make sure issues are properly resolved. I’m used to managing several priorities at once while keeping communication clear and professional.
I have experience working with CRM and operational tools, online booking platforms, and Microsoft Office. I’m comfortable working independently, learning new systems quickly, and taking ownership of tasks from start to finish.
I’m particularly interested in remote roles where I can combine customer support with problem-solving, coordination, and administrative or operational work. I enjoy making processes smoother, helping customers feel taken care of, and being someone a team can rely on.
Outside of work, I’m interested in psychology, personal development, and dance, and I’m currently exploring opportunities to grow professionally in a remote environment.
Experience
Work history, roles, and key accomplishments
PS
Current
Guest Experience Agent
POSTCODE Stays
Mar 2026 - Present (6 months)
Managed customer communications via phone, email, WhatsApp and OTA platforms in a fast-paced remote environment. Built strong customer relationships through proactive support and oversaw maintenance and housekeeping requests.
Provided multilingual customer support and managed reservations, check-in/check-out and administrative processes using Opera PMS. Resolved incidents and complaints by assessing needs and providing personalised solutions.
IL
Guest Relations Agent
IKOS Andalusia Resort 5-stars Great Luxury
Sep 2023 - Feb 2025 (1 year 5 months)
Delivered personalised luxury service to international and VIP guests, following strict brand standards and procedures. Anticipated guest needs and resolved enquiries with empathy and exceptional attention to detail.
CS
Customer Service Assistant
Casabon Sotogrande
Jun 2022 - Aug 2023 (1 year 2 months)
Managed reservations, telephone enquiries and customer requests. Resolved customer concerns professionally while maintaining excellent service standards.
Supported reception operations including check-in, check-out and telephone enquiries. Performed room cleaning, common areas maintenance, and restocking of amenities while maintaining exceptional standards.
Education
Degrees, certifications, and relevant coursework
OS
Ostelea Tourism Management School, EAE Business School
Master's Degree, Hotel Management, Restaurant Business & Food & Beverage
2024 -
Pursuing a Master's Degree in Hotel Management, Restaurant Business & Food & Beverage at Ostelea Tourism Management School, EAE Business School in Barcelona, Spain, with expected completion in 2026.
LR
Les Roches
Executive Masterclasses, Entrepreneurship and Business Modelling, Leadership and Organizational Behavior, and Behavioral Aspects of Customer Engagement in Luxury
2024 - 2024
Completed Executive Masterclasses in Entrepreneurship and Business Modelling, Leadership and Organizational Behavior, and Behavioral Aspects of Customer Engagement in Luxury at Les Roches in Marbella, Spain, in 2024.
CD
Carpe Diem
Food Handler Certificate, Food Handling
2023 - 2023
Earned a Food Handler Certificate from Carpe Diem in Algeciras, Spain, in 2023.
IT
IES Tolosa
Higher Degree, Tourist Accommodation Management
2020 - 2022
Completed a Higher Degree in Tourist Accommodation Management at IES Tolosa in La Línea de la Concepción, Spain, from 2020 to 2022.
AD
ADAMS
Certificate, Service Strategies, Quality & Customer Orientation
2021 - 2021
Completed a course in Service Strategies, Quality & Customer Orientation from ADAMS in 2021.
IK
IES Kursaal
High School Diploma, Social Sciences
2017 - 2019
Completed a High School Diploma in Social Sciences at IES Kursaal in Algeciras, Spain, from 2017 to 2019.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
SpainAuthorized to work in
Salary expectations
24k-40k EUR
Social media
Job categories
Skills
Customer ServiceGuest ExperienceGuest RelationsReservations ManagementBooking ManagementCustomer OperationsAdministrative SupportOTA PlatformsCRM SystemsSalesforceOpera PMSMaintenance CoordinationHousekeeping CoordinationConflict ResolutionActive ListeningOrganizationAttention To DetailEmpathyEmotional IntelligenceSpanishEnglishFrenchSupport OperationsSupply Chain OperationsEmail CommunicationEmail SupportProblem Solvingproblem resolution
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