Open to opportunities

Guillermo Bonell

@guillermobonell

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Customer-focused hospitality professional with 5+ years of experience.

Spain

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What I'm looking for

I am seeking remote opportunities that allow me to leverage my hospitality expertise and enhance guest experiences.

I am a dedicated hospitality professional with over five years of experience in delivering exceptional guest experiences through operational excellence and personalized service. My journey in the hospitality sector has been marked by a commitment to boosting guest satisfaction and streamlining processes, particularly in front desk and concierge services. I have successfully improved guest satisfaction ratings by 30% at my current role as a Guest Services Associate, where I implemented innovative digital solutions that enhanced the guest experience.

In my previous roles, I have demonstrated my ability to manage and train teams effectively, even in remote settings. I take pride in my capacity to coordinate logistics for VIP guests, ensuring that their expectations are not just met but exceeded. My experience as an Operations Assistant allowed me to enhance warehouse efficiency significantly, showcasing my skills in process optimization and efficiency. I am passionate about leveraging digital tools to improve team collaboration and guest services, making me an asset in any hospitality operation.

Experience

Work history, roles, and key accomplishments

Current

Guest Services Associate

Current

Boutique Club

Jan 2019 - Present (6 years 5 months)

As a Guest Services Associate, I improved guest satisfaction ratings by 30% through personalized service and streamlined digital processes. I trained a remote team, enhanced productivity, and coordinated VIP accommodations, consistently exceeding guest expectations.

Guest Service Digital Communication Process Optimization Customer Relationship Management Event Coordination Remote Collaboration Multitasking Spanish

Operations Assistant

Distribuidora Lubcentral, C.A.

Apr 2015 - Nov 2017 (2 years 7 months)

As an Operations Assistant, I increased warehouse efficiency by 25% through an advanced inventory tracking system and improved sales forecasting accuracy by generating detailed performance reports. I also coordinated logistics to decrease delivery delays by 20%.

Inventory Management Logistics Coordination Sales Reporting Process Improvement Efficiency Improvement Team Collaboration Problem Solving Time Management Communication Spanish

Customer Service & Sales Specialist

Inversiones Supertek

Nov 2012 - Apr 2015 (2 years 5 months)

In my role as a Customer Service & Sales Specialist, I managed a portfolio of over 100 corporate clients, achieving a 25% increase in client retention. I executed marketing campaigns that grew customer engagement and identified new sales channels, increasing revenue by 15%.

Customer Service Sales Management Marketing Campaigns Customer Retention Market Analysis Revenue Communication Relationship Management Problem Solving Spanish

Education

Degrees, certifications, and relevant coursework

Universidad Nueva Esparta

Bachelor's Degree, Business Administration

2012 - 2017

Bachelor's Degree in Business Administration with a focus on Tourism and Hospitality, providing a comprehensive understanding of business principles and practices within the hospitality industry.