Anayka Suriel

I've supported customers and guests across Longchamp, EssilorLuxottica, and TradeWinds Resorts, delivering service in Spanish and English across retail and hospitality environments.

At Longchamp, I manage personalized customer assistance, sales, payments, exchanges, returns, stock organization, and customer incidents using Cegid, SAP, and POS/TPV systems.

At TradeWinds Resorts, I handled check-in and check-out, reservations, billing, guest requests, and incident resolution through phone, email, and in-person communication. I also prepared daily reports and coordinated with multiple departments in an international environment.

I'm comfortable managing data entry, records, payments, reporting, and competing priorities independently while maintaining a professional customer experience.