Open to opportunities

Gabriele Massaro

@gabrielemassaro

Message

I build lasting client relationships through multilingual customer support, retention, and guest-service operations.

Spain

Message

What I'm looking for

I'm looking for a remote, customer-focused role where I can use multilingual communication, CRM, and AI-assisted tools to resolve issues, build client relationships, and support retention.

I've supported international clients and guests across Spain, Italy, and the UK, most recently managing front-desk operations, reservations, and personalized guest requests at Aguamadera Ibiza.

At Teleperformance, I handled multichannel customer communications and used empathy-driven negotiation to retain high-value customers and reduce churn. I bring Italian, English, and Spanish communication skills, along with CRM, AI-assisted chat, booking, and remote collaboration tools, to customer-focused remote roles.

Experience

Work history, roles, and key accomplishments

Multilingual Customer Support & Client Relations Specialist

Aguamadera Ibiza

May 2023 - Sep 2024 (1 year 4 months)

Managed check-in/check-out, reservations, and daily administrative operations for a boutique hotel. Delivered personalized service to international guests, resolving requests and issues promptly.