Looking for a job

Débora de Armas Henríquez

@dboradearmashenrquez

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I improve customer journeys across B2B technology, aviation, and hospitality.

Spain

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What I'm looking for

I'm looking for a customer success, customer experience, or customer operations role where I can improve onboarding, user support, and customer journeys in an international or remote environment.

I've supported aviation and aerospace professionals and business clients at STAFFNOW, onboarding users, resolving platform issues, and coordinating requests between customers and internal teams. I used HubSpot, YouTrack, Chrome DevTools, and functional testing to manage support through resolution.

I've also delivered international guest and front-office operations across hotels and hospitality venues in Gran Canaria, Tasmania, and India, including reservations, complaint resolution, digital communication, website content, and social media.

Experience

Work history, roles, and key accomplishments

Reception | Cashier | Restaurant Support | Digital Communication

Secret Hill

Nov 2025 - Mar 2026 (4 months)

Supported reception, guest services, and restaurant operations; managed social media, content creation, and website content.

Reception Guest Service Restaurant Operations Social Media Management Content Creation Website Content Management (CMS)Photography Coordination

Customer Support / Customer Care

Staffnow S.L.

Dec 2022 - May 2025 (2 years 5 months)

Provided remote customer support for a digital platform serving aviation and aerospace professionals, including onboarding, troubleshooting, and cross-functional coordination.

HubSpot YouTrack Chrome DevTools Test environments Customer Onboarding User Support CRM Functional Testing Cross functional Coordination

Receptionist

Hotel LIVVO Lumm

Sep 2021 - Apr 2022 (7 months)

Managed front-office operations, reservations, international guest service, and cross-department coordination.

Front Office Reservations Guest Service Cross Department Coordination Night Operations

Receptionist

RACV Hobart Hotel

Jan 2019 - May 2019 (4 months)

Performed front-office operations, reservations, guest service, cash handling, and independent overnight operations.

Front Office Reservations Guest Service Cash Handling Night Operations

Receptionist | Main Reception & The Level

Meliá Hotels International S.A.

Nov 2017 - Aug 2018 (9 months)

Managed front-office operations, guest service, cross-department coordination, complaint resolution, upselling, and VIP service.

Front Office Guest Service Cross Department Coordination Complaint Resolution Upselling VIP Service

Receptionist | Reservations | Guest Experience | Assistant to Management

Maroa Club de Mar S.L.

Aug 2014 - Aug 2016 (2 years)

Handled reception, reservations, guest relationship management, complaint resolution, payments, and operational support in an international beach club environment.

Reception Reservations Guest Relationship Management Complaint Resolution Payments Operational Support