Andrea Jimenez
@andreajimenez
Hospitality-trained customer service and content moderation specialist.
SpainWhat I'm looking for
I am a Tourism and Hospitality Business Administration graduate with over six years of experience in customer service, front desk operations, administrative support, and digital content moderation.
I have worked in international, multicultural environments where I adapted quickly to changing policies, collaborated across teams, and made decisions under pressure — notably contributing to Latin American market performance while moderating content at TELUS International.
I bring strong accuracy, confidentiality, multitasking skills, and advanced English, and I seek roles where I can combine operational support with trust & safety or customer-facing responsibilities.
Experience
Work history, roles, and key accomplishments
TIReviewed and moderated digital content following evolving internal policies, maintaining high accuracy and confidentiality while supporting performance for the Latin American market.
Front Desk Agent
Hotel Violeta Boutique
Oct 2019 - Mar 2020 (5 months)
Managed check-in/check-out, guest assistance and reservations while coordinating housekeeping to ensure high service quality.
Front Desk Agent
Ramblas108 Apartments
Jul 2018 - Jul 2019 (1 year)
Managed reservations and daily front desk operations, responded to guest requests, and ensured consistent service quality.
Purchasing Assistant
Industrias de Alimentos CONI Ltda
Jun 2015 - Jun 2017 (2 years)
Managed purchase orders, supplier follow-ups and invoicing, and prepared administrative and purchasing reports to support procurement operations.
Education
Degrees, certifications, and relevant coursework
UCUniversidad Autónoma del Caribe
Bachelor’s Degree, Tourism and Hospitality Business Administration
Bachelor’s degree in Tourism and Hospitality Business Administration focused on hospitality management and tourism operations.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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