Ariana Morales

Took dedicated time off to serve as primary caregiver for my mother during a critical illness and loss, as well as manage family priorities and navigate a career transition. Refreshed, energized, and now fully prepared to return to full-time opportunities in Account Management, Customer Success, and Digital Operations.

✅ 𝗦𝗵𝗮𝗽𝗲𝗱 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 for a brand portfolio to drive growth, expand market presence,  and support international expansion
✅ 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝗲𝗱 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗖𝗘𝗢 to optimize internal workflows, elevating client service quality and overall satisfaction
✅ 𝗣𝗿𝗲𝘀𝗲𝗻𝘁𝗲𝗱 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗿𝗲𝘃𝗶𝗲𝘄𝘀, delivering budget tracking, strategic roadmaps, and value-add recommendations

✅ 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺 𝗴𝗿𝗼𝘄𝘁𝗵 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗮𝗻𝗱 𝗼𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 𝗽𝗹𝗮𝗻𝘀 for emerging business accounts, accelerating time-to-value, brand presence, and early platform adoption
✅ 𝗠𝗮𝗻𝗮𝗴𝗲𝗱 𝗮𝗻𝗱 𝘀𝗰𝗮𝗹𝗲𝗱 𝗮 𝗽𝗼𝗿𝘁𝗳𝗼𝗹𝗶𝗼 𝗼𝗳 𝗸𝗲𝘆 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀, optimizing cross-platform digital initiatives to maximize client spend, ROI, and long-term campaign performance
✅ 𝗟𝗲𝗱 𝗲𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗿𝗲𝘃𝗶𝗲𝘄𝘀, delivering data-driven R

✅ 𝗠𝗮𝗻𝗮𝗴𝗲𝗱 𝗵𝗶𝗴𝗵-𝗯𝘂𝗱𝗴𝗲𝘁 𝗔𝗺𝗮𝘇𝗼𝗻 𝗔𝗱𝘀 𝗮𝗻𝗱 𝗽𝗿𝗼𝗴𝗿𝗮𝗺𝗺𝗮𝘁𝗶𝗰 𝗰𝗮𝗺𝗽𝗮𝗶𝗴𝗻𝘀 for Large Customer accounts, driving maximum ROAS and brand visibility
✅ 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗲𝗱 𝘀𝗼𝗽𝗵𝗶𝘀𝘁𝗶𝗰𝗮𝘁𝗲𝗱 𝗽𝗿𝗼𝗴𝗿𝗮𝗺𝗺𝗮𝘁𝗶𝗰 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 across DSP and sponsored display, scaling media spend efficiency for top-tier brand portfolios
✅ 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱 𝗲𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲-𝗹𝗲𝘃𝗲𝗹 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗿𝗲𝘃𝗶𝗲𝘄𝘀, translating complex ad tech metrics into actionable growth roadmaps, budge

✅ 𝗥𝗲𝘀𝗼𝗹𝘃𝗲𝗱 𝗰𝗼𝗺𝗽𝗹𝗲𝘅 𝗰𝗹𝗮𝗶𝗺𝘀 𝗮𝗻𝗱 𝗱𝗶𝘀𝗽𝘂𝘁𝗲𝘀, driving high-satisfaction outcomes and swift risk mitigation across platform operations
✅ 𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗲𝗱 𝗮𝗻𝗱 𝘁𝗿𝗮𝗶𝗻𝗲𝗱 𝟮𝟬+ 𝗻𝗲𝘄 𝘁𝗲𝗮𝗺 𝗺𝗲𝗺𝗯𝗲𝗿𝘀, accelerating time-to-productivity and team operational execution
✅ 𝗠𝗮𝗶𝗻𝘁𝗮𝗶𝗻𝗲𝗱 𝗮 𝟭𝟬𝟬% 𝘁𝗲𝗮𝗺 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 𝘀𝗰𝗼𝗿𝗲, leading process improvement initiatives and cross-functional calibration calls for my unit

✅ 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱 𝗵𝗶𝗴𝗵-𝘁𝗼𝘂𝗰𝗵 𝗯𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 (𝗘𝗻𝗴𝗹𝗶𝘀𝗵/𝗦𝗽𝗮𝗻𝗶𝘀𝗵) across international markets, driving high customer satisfaction.
✅ 𝗥𝗲𝘀𝗼𝗹𝘃𝗲𝗱 𝗲𝘀𝗰𝗮𝗹𝗮𝘁𝗲𝗱 𝗮𝗻𝗱 𝗩𝗜𝗣 𝗰𝗮𝘀𝗲𝘀, leveraging critical problem-solving skills and effective stakeholder communication.
✅ 𝗘𝘅𝗲𝗰𝘂𝘁𝗲𝗱 𝗯𝗮𝗰𝗸𝗼𝗳𝗳𝗶𝗰𝗲 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 within a specialized unit focused on cancellations, order adjustments, and shipping modifications.

✅ 𝗟𝗲𝗱 𝗮 𝗺𝘂𝗹𝘁𝗶𝗰𝘂𝗹𝘁𝘂𝗿𝗮𝗹 𝘁𝗲𝗮𝗺 𝗼𝗳 𝟮𝟬 𝗻𝗲𝘄 𝗮𝗴𝗲𝗻𝘁𝘀, implementing structured training programs that significantly reduced onboarding ramp-up times
✅ 𝗖𝗼𝗻𝗱𝘂𝗰𝘁𝗲𝗱 𝘁𝗮𝗿𝗴𝗲𝘁𝗲𝗱 𝗰𝗼𝗮𝗰𝗵𝗶𝗻𝗴 𝘀𝗲𝘀𝘀𝗶𝗼𝗻𝘀, driving a 15% increase in agent productivity to consistently exceed target KPIs
✅ 𝗔𝘂𝗱𝗶𝘁𝗲𝗱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗺𝗲𝘁𝗿𝗶𝗰𝘀 𝗮𝗻𝗱 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲, securing a consistent 100% quality score across the team.

Issued Jan 2024 · Expired Jan 2025