Patrica reid
@patricareid
I deliver customer, insurance, healthcare, and administrative support across high-volume service environments.
United StatesWhat I'm looking for
I've supported customers across Humana, Cigna, Spectrum, Asurion, and Concentrix, resolving account, billing, policy, device, and service issues through phone, email, and live chat.
At Humana, I handled high call volumes, researched insurance policies and account records, processed payments, resolved billing discrepancies, educated clients on coverage, and maintained detailed documentation.
At Cigna, I served as a liaison between employees and business clients, supported disease-management and healthy-living programs, and assessed leave requests for workers' compensation and OSHA adherence. I also investigated leave cases to reduce risk, mitigate fraud, and determine eligibility.
I've also supported operations and sales at Amazon, Psycho Bunny, and Ralph Lauren Polo through shipping and receiving, dispatching, training, order processing, cash handling, and store operations. As a licensed insurance agent and tax preparer, I can collect documents, track deductions and credits, and calculate taxes owed or refunds.
Experience
Work history, roles, and key accomplishments
Licensed Insurance Agent & Tax Preparer
Concentrix
Jan 2026 - Apr 2026 (3 months)
Served as an Intuit TurboTax customer service representative, collecting documents, tracking deductions and credits, and calculating taxes owed or refunds.
Customer Service Representative
Asurion
May 2025 - Dec 2025 (7 months)
Assisted customers with troubleshooting needs, walked them through self-service solutions, and supported plan enrollment, account support, and device activation.
Customer Service Representative and Sales
Spectrum
Apr 2024 - Mar 2025 (11 months)
Assisted customers with troubleshooting needs, activated devices, and processed payments.
Warehouse Associate
Ralph Lauren Polo
Feb 2018 - Mar 2025 (7 years 1 month)
Worked as a key holder and sales associate, and handled shipping and receiving. Processed orders for stores and assisted with intake and sending out.
Customer Service Representative
Humana
Jun 2022 - Apr 2024 (1 year 10 months)
Provided outstanding customer service and support, handling inquiries, resolving issues, and assisting customers via phone, email, and live chat. Managed high call volume, assisted with insurance policies, billing concerns, and account updates.
Customer Service PCA/DOD
Cigna
Feb 2023 - Mar 2024 (1 year 1 month)
Served as a liaison between employees and business clients, educated customers on disease management programs, and assessed leave requests for compliance with workers' compensation and OSHA regulations.
Supported area managers, executed standard work duties, provided vacation coverage, and reviewed and updated SOPs and standard work checklists. Trained associates and handled shipping and receiving.
Sales Representative
Psycho Bunny
Aug 2022 - Nov 2022 (3 months)
Generated sales leads, maintained store organization, supported daily operations, and processed transactions and daily cash operations.
Education
Degrees, certifications, and relevant coursework
Florida Career College
Associate Degree, Medical Assisting
2018 -
Pursued a Medical Assisting Degree at Florida Career College.
Edgewater High School
High School Diploma, General Studies
Earned a high school diploma from Edgewater High School.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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