Saquna Mobley

Handled inbound and outbound calls for Humana and Aetna, provided benefits and plan information, scheduled appointments, updated provider and plan details, and reviewed/requested medical records using EMR systems.

Handled inbound customer service calls, processed payments and payment arrangements, met call quality goals while taking 25–30 calls per day, and provided technical support for a major warehouse client.

Handled inbound member calls, enrolled new members, explained service programs, and scheduled companion visits for in-home support.

Educated clients on policies and options, resolved customer issues, monitored team productivity to improve efficiency, and responded to inquiries from prospective customers.

Operated forklift, loaded trucks, and built orders for multiple store locations to meet distribution schedules.

Handled inbound billing calls, set up payment arrangements, processed payments, and assisted customers with online account setup.

Processed claims for mortgage-related clients, verified documentation and inspection results, ordered inspections, and ensured checks were mailed to customers.

Handled annual enrollment calls, made changes to employee benefit plans, and explained coverage options to help employees select appropriate benefits.

Operated press floor equipment to produce and ship coolers, met a daily shipping quota of 5,000 units, and ensured labels and orders were accurate under non-climate-controlled conditions.

Served as a temporary agent across multiple roles including call center order processing and warehouse associate, supporting varied client needs.

Handled 500–800 inbound calls monthly to prevent disconnects, increased revenue through upselling and cross-selling broadband, video, and phone services.

Processed BestBuy.com orders, recommended accessories to increase order value, and assisted customers with account access and rewards.

Handled inbound collections calls, set up payment arrangements, processed payments, and explained billing details to customers.

Handled inbound billing and account calls, researched accounts to recommend service upgrades or plan changes that benefited customers and company revenue.

Cold-called prospects to sell New York Times subscriptions and met predetermined sales goals through persistent outreach.

High school diploma earned from Ruby J Gainer High School.