Brittany Purdie
@brittanypurdie
Customer service professional focused on empathetic communication, first-call resolution, and customer loyalty.
United StatesWhat I'm looking for
I bring a customer-centric approach rooted in empathy, calm professionalism, and strong communication. In remote and in-person roles, I handle calls and requests with billing and technical support, troubleshoot issues to drive first-call resolution, and keep customers informed with accurate, helpful answers.
I also support daily business operations by managing financial transactions and balancing customers’ accounts, documenting interactions in the CRM system, and maintaining compliance and performance expectations. Known for creative problem-solving, exemplary attendance, and an organized work environment, I aim to exceed expectations and strengthen long-lasting customer relationships while contributing to business growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Progressive Casualty Insurance
Sep 2023 - Present (2 years 9 months)
Handle remote customer calls and requests, providing accurate support for billing and technical concerns while maintaining professionalism during dissatisfaction. Document customer interactions and manage account-related responsibilities in compliance with company requirements.
Customer Service Advisor
Kelly Connect
Oct 2022 - May 2023 (7 months)
Handled remote customer calls and requests, resolving billing and technical questions with empathy while maintaining timely service. Managed customer accounts and financial transactions and documented activity according to compliance requirements.
Sales Associate
Belk
Sep 2017 - Mar 2020 (2 years 6 months)
Assisted customers with retail inquiries, operated the point-of-sale system, and balanced the cash register. Maintained inventory by restocking based on demand and ensured a clean, organized, visually appealing department.
Customer Service Representative
24/7 Intouch
May 2015 - Aug 2017 (2 years 3 months)
Provided timely, professional inbound call support by listening to customer needs, troubleshooting issues, and aiming for first-call resolution. Documented customer interactions and outcomes accurately in the CRM or designated platforms.
Education
Degrees, certifications, and relevant coursework
East Carolina University
Bachelor of Arts in Psychology, Psychology
2013 - 2016
Grade: 3.6
Completed a Bachelor of Arts in Psychology at East Carolina University (2013–2016), earning a GPA of 3.6.
New Bern High School
High School Diploma
2009 - 2013
Earned a High School Diploma at New Bern High School (2009–2013).
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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